Tess Hill
Rockhampton
Summary
Developed strong skill set, focusing on analytical thinking and problem-solving. Demonstrated ability to communicate complex information clearly and effectively in high-pressure situations. Looking to apply these skills into developing a career in rural medicine.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Area Leader
McDonald's
01.2024 - Current
- Effectively managed high-stress situations while maintaining a calm demeanour and professional attitude.
- Completed daily opening and closing procedures, ensuring store readiness for optimal operation.
- Efficiently handled multiple orders, resulting in shorter lines and happier customers.
- Maintained a clean working environment for improved efficiency and safety standards.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Achieved increased productivity by establishing effective communication channels within the team.
Manager
McDonald's
03.2023 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
Doctor of Medicine -
University of Queensland
Rockhampton, QLD11-2028
Bachelor of Biomedical Science -
Federation University Australia
VIC11-2024
High School Diploma -
Rockhampton State High School
Rockhampton, QLD11-2021
Skills
- Team management
- Safety management
- Multicultural sensitivity
- Environmental awareness
- Attention to detail
- Leadership skills
- Decision-making
- Time management
- Problem-solving abilities
- Strong communication and interpersonal skills
Certification
First Aid certified
CPR certified
Mental health first aid certified
Timeline
Area Leader
McDonald's
01.2024 - Current
Manager
McDonald's
03.2023 - 12.2023
Doctor of Medicine -
University of Queensland
Bachelor of Biomedical Science -
Federation University Australia
High School Diploma -
Rockhampton State High School
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