Tess Kuria
Adelaide,SA
Summary
Dynamic professional with extensive experience as Director at Konnect Coordination, excelling in client relationship management and strategic planning. Proven track record in enhancing service delivery and client satisfaction through effective stakeholder engagement and problem-solving. Adept at adapting strategies to meet evolving needs, ensuring successful outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Director & Lead Support Coordinator
Konnect Coordination
06.2024 - 12.2025
- Managed a portfolio of clients, coordinating tailored support services aligned with individual needs and goals
- Built and maintained strong relationships with service providers and stakeholders to ensure successful outcomes
- Communicated consistently via phone and email, managing multiple priorities in a fast-paced environment
- Identified solutions and opportunities to improve service delivery and client satisfaction
- Maintained accurate records using CRM systems and ensured compliance with industry standards
Team Leader & Service Coordinator
BET Group Global
03.2020 - 07.2024
- Coordinated services under the NDIS framework, ensuring client-focused and outcome-driven support
- Developed personalised plans and adapted strategies based on evolving client needs
- Acted as the key point of contact between clients, families, and service providers
- Demonstrated strong problem-solving skills and ability to manage competing priorities
- Built rapport quickly with stakeholders, strengthening long-term professional relationships
Wine Bar Attendant
Farina 00 Pasta & Wine
01.2020 - 06.2020
- Delivered high-quality customer service in a fast-paced hospitality environment
- Built rapport with customers and provided tailored recommendations
- Managed orders efficiently while maintaining attention to detail and presentation
Education
Graduate Diploma of Management -
Meridian Vocational College
01-2025
Diploma of Community Services -
Southern Cross Educational Institute
01-2023
Diploma of Leadership and Management -
Queensford College
01-2020
Skills
- Client relationship management
- Stakeholder engagement
- Research and analysis
- Negotiation and problem solving
- Time management and organization
- CRM and record keeping
- Community involvement
- Strategic planning
References
Available upon request
Property Investment Interest
- Strong interest in the Adelaide property market and investment strategies
- Actively research suburbs, property values, and market trends
- Motivated to build a long-term career in property acquisition and buyer’s advocacy
LANGUAGES
English
Full Professional
Swahili
Full Professional
Timeline
Director & Lead Support Coordinator
Konnect Coordination
06.2024 - 12.2025
Team Leader & Service Coordinator
BET Group Global
03.2020 - 07.2024
Wine Bar Attendant
Farina 00 Pasta & Wine
01.2020 - 06.2020
Graduate Diploma of Management -
Meridian Vocational College
Diploma of Community Services -
Southern Cross Educational Institute
Diploma of Leadership and Management -
Queensford College