Tess Makin
Camden,NSW
Summary
Highly skilled and enthusiastic professional with more than 3 years of experience managing operations in patient-centric medical practices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office team members. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
12
12
years of professional experience
Work History
Practice Manager
Macarthur Illawarra Endodontists
03.2021 - Current
- Managed daily practice operations to optimise appointment scheduling, patient records management and billing functions.
- Provided outstanding support to all auxiliary staff and specialists which helped improve process work flow and boosted efficiency.
- Develop, present and oversee financial budgets on a monthly, quarterly and yearly basis. Not limited to wages, dental supplies, equipment/servicing and marketing.
- Provided supervision and management to a team of support personnel. Promoted a supported and positive work culture.
- Addressed and remedied all patient or team member issues.
- Solely implemented half yearly team performance reviews. Setting goals for all team members and assisting team members to exceed their goals.
- Instrumental in organising charity events seeking sponsors, specialist speakers and marketing for the event.
- Recruited, hired and overseen all trained all new
- Organising team training days, to include all referring docotors t
Front Desk Coordinator
Windsor Gardens Dental
01.2019 - 02.2021
- General front desk operations- opening and closing of the practice. Greeting patients while maintaining arrival process.
- Scheduling appointments, preparing invoices and receiving payment for dental treatments. Liaising with insurance companies, NSW health dental vouchers, superannuation and external payment plan companies.
- Complying extensive dental treatment plans, coordinating payment plan options and liaising with both patient and dentist.
- Answering multi-line phone system's to respond to all inquiries in a efficient timely manner. Proficient in all Microsoft, Google and most dental software's, maintaining up to date patient records
- Auxiliary staff rostering
- Prepared weekly employee work schedules to meet operational needs
Dental Assistant/Receptionist
Cowra Dental Group
02.2014 - 07.2015
- Cleaned and sterilised dental instruments and equipment, change over treatment and consult rooms, restocked supplies in preparation for the next patient and maintain high infection control policy.
- Performed all chair-side duties for general dentistry, endodontic, oral surgery and prosthodontic procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, mouthguards and bleaching trays.
- Maintained dental consumable's inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and any patient correspondence that may be ongoing
- Scheduled appointments for new and existing patients, factoring in appointment type and length of appointments for an efficient day
- End of day banking reconciliation
Dental Assistant/Receptionist
Parkes Dental
02.2013 - 02.2014
- Cleaned and sterilised dental instruments and equipment, change over treatment and consult rooms, restocked supplies in preparation for the next patient and maintain high infection control policy.
- Performed all chair-side duties for general dentistry, endodontic, oral surgery and prosthodontic procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, mouthguards and bleaching trays.
- Maintained dental consumable's inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and any patient correspondence that may be ongoing
- Scheduled appointments for new and existing patients, factoring in appointment type and length of appointments for an efficient day
- End of day banking reconciliation
Dental Assistant
Park Beach Dental Surgery
12.2011 - 01.2013
- Cleaned and sterilised dental instruments and equipment, change over treatment and consult rooms, restocked supplies in preparation for the next patient and maintain high infection control policy.
- Performed all chair-side duties for general dentistry, endodontic, oral surgery and prosthodontic procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, mouthguards and bleaching trays.
- Maintained dental consumable's inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and any patient correspondence that may be ongoing
- Scheduled appointments for new and existing patients, factoring in appointment type and length of appointments for an efficient day
- End of day banking reconciliation
Education
The Henry Lawson High School
Grenfell, NSWSkills
- Practice Management
- Employee Management
- Schedule Management
- Policy and Procedure Development
- Policy Implementation
- Marketing
Timeline
Practice Manager
Macarthur Illawarra Endodontists
03.2021 - Current
Front Desk Coordinator
Windsor Gardens Dental
01.2019 - 02.2021
Dental Assistant/Receptionist
Cowra Dental Group
02.2014 - 07.2015
Dental Assistant/Receptionist
Parkes Dental
02.2013 - 02.2014
Dental Assistant
Park Beach Dental Surgery
12.2011 - 01.2013
The Henry Lawson High School