Highly skilled and enthusiastic professional with more than 3 years of experience managing operations in patient-centric medical practices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office team members. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
12
12
years of professional experience
Work History
Practice Manager
Macarthur Illawarra Endodontists
03.2021 - Current
Managed daily practice operations to optimise appointment scheduling, patient records management and billing functions.
Provided outstanding support to all auxiliary staff and specialists which helped improve process work flow and boosted efficiency.
Develop, present and oversee financial budgets on a monthly, quarterly and yearly basis. Not limited to wages, dental supplies, equipment/servicing and marketing.
Provided supervision and management to a team of support personnel. Promoted a supported and positive work culture.
Addressed and remedied all patient or team member issues.
Solely implemented half yearly team performance reviews. Setting goals for all team members and assisting team members to exceed their goals.
Instrumental in organising charity events seeking sponsors, specialist speakers and marketing for the event.
Recruited, hired and overseen all trained all new
Organising team training days, to include all referring docotors t
Front Desk Coordinator
Windsor Gardens Dental
01.2019 - 02.2021
General front desk operations- opening and closing of the practice. Greeting patients while maintaining arrival process.
Scheduling appointments, preparing invoices and receiving payment for dental treatments. Liaising with insurance companies, NSW health dental vouchers, superannuation and external payment plan companies.
Complying extensive dental treatment plans, coordinating payment plan options and liaising with both patient and dentist.
Answering multi-line phone system's to respond to all inquiries in a efficient timely manner. Proficient in all Microsoft, Google and most dental software's, maintaining up to date patient records
Auxiliary staff rostering
Prepared weekly employee work schedules to meet operational needs
Dental Assistant/Receptionist
Cowra Dental Group
02.2014 - 07.2015
Cleaned and sterilised dental instruments and equipment, change over treatment and consult rooms, restocked supplies in preparation for the next patient and maintain high infection control policy.
Performed all chair-side duties for general dentistry, endodontic, oral surgery and prosthodontic procedures.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, mouthguards and bleaching trays.
Maintained dental consumable's inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Documented patient dental health information, medical history, and any patient correspondence that may be ongoing
Scheduled appointments for new and existing patients, factoring in appointment type and length of appointments for an efficient day
End of day banking reconciliation
Dental Assistant/Receptionist
Parkes Dental
02.2013 - 02.2014
Cleaned and sterilised dental instruments and equipment, change over treatment and consult rooms, restocked supplies in preparation for the next patient and maintain high infection control policy.
Performed all chair-side duties for general dentistry, endodontic, oral surgery and prosthodontic procedures.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, mouthguards and bleaching trays.
Maintained dental consumable's inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Documented patient dental health information, medical history, and any patient correspondence that may be ongoing
Scheduled appointments for new and existing patients, factoring in appointment type and length of appointments for an efficient day
End of day banking reconciliation
Dental Assistant
Park Beach Dental Surgery
12.2011 - 01.2013
Cleaned and sterilised dental instruments and equipment, change over treatment and consult rooms, restocked supplies in preparation for the next patient and maintain high infection control policy.
Performed all chair-side duties for general dentistry, endodontic, oral surgery and prosthodontic procedures.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, mouthguards and bleaching trays.
Maintained dental consumable's inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Documented patient dental health information, medical history, and any patient correspondence that may be ongoing
Scheduled appointments for new and existing patients, factoring in appointment type and length of appointments for an efficient day
Senior Resident Medical Officer at Illawarra Shoalhaven Local Health DistrictSenior Resident Medical Officer at Illawarra Shoalhaven Local Health District