Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tess Makin

Camden,NSW

Summary

Highly skilled and enthusiastic professional with more than 3 years of experience managing operations in patient-centric medical practices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office team members. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

12
12
years of professional experience

Work History

Practice Manager

Macarthur Illawarra Endodontists
03.2021 - Current
  • Managed daily practice operations to optimise appointment scheduling, patient records management and billing functions.
  • Provided outstanding support to all auxiliary staff and specialists which helped improve process work flow and boosted efficiency.
  • Develop, present and oversee financial budgets on a monthly, quarterly and yearly basis. Not limited to wages, dental supplies, equipment/servicing and marketing.
  • Provided supervision and management to a team of support personnel. Promoted a supported and positive work culture.
  • Addressed and remedied all patient or team member issues.
  • Solely implemented half yearly team performance reviews. Setting goals for all team members and assisting team members to exceed their goals.
  • Instrumental in organising charity events seeking sponsors, specialist speakers and marketing for the event.
  • Recruited, hired and overseen all trained all new
  • Organising team training days, to include all referring docotors t

Front Desk Coordinator

Windsor Gardens Dental
01.2019 - 02.2021
  • General front desk operations- opening and closing of the practice. Greeting patients while maintaining arrival process.
  • Scheduling appointments, preparing invoices and receiving payment for dental treatments. Liaising with insurance companies, NSW health dental vouchers, superannuation and external payment plan companies.
  • Complying extensive dental treatment plans, coordinating payment plan options and liaising with both patient and dentist.
  • Answering multi-line phone system's to respond to all inquiries in a efficient timely manner. Proficient in all Microsoft, Google and most dental software's, maintaining up to date patient records
  • Auxiliary staff rostering
  • Prepared weekly employee work schedules to meet operational needs

Dental Assistant/Receptionist

Cowra Dental Group
02.2014 - 07.2015
  • Cleaned and sterilised dental instruments and equipment, change over treatment and consult rooms, restocked supplies in preparation for the next patient and maintain high infection control policy.
  • Performed all chair-side duties for general dentistry, endodontic, oral surgery and prosthodontic procedures.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, mouthguards and bleaching trays.
  • Maintained dental consumable's inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Documented patient dental health information, medical history, and any patient correspondence that may be ongoing
  • Scheduled appointments for new and existing patients, factoring in appointment type and length of appointments for an efficient day
  • End of day banking reconciliation

Dental Assistant/Receptionist

Parkes Dental
02.2013 - 02.2014
  • Cleaned and sterilised dental instruments and equipment, change over treatment and consult rooms, restocked supplies in preparation for the next patient and maintain high infection control policy.
  • Performed all chair-side duties for general dentistry, endodontic, oral surgery and prosthodontic procedures.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, mouthguards and bleaching trays.
  • Maintained dental consumable's inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Documented patient dental health information, medical history, and any patient correspondence that may be ongoing
  • Scheduled appointments for new and existing patients, factoring in appointment type and length of appointments for an efficient day
  • End of day banking reconciliation

Dental Assistant

Park Beach Dental Surgery
12.2011 - 01.2013
  • Cleaned and sterilised dental instruments and equipment, change over treatment and consult rooms, restocked supplies in preparation for the next patient and maintain high infection control policy.
  • Performed all chair-side duties for general dentistry, endodontic, oral surgery and prosthodontic procedures.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, mouthguards and bleaching trays.
  • Maintained dental consumable's inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Documented patient dental health information, medical history, and any patient correspondence that may be ongoing
  • Scheduled appointments for new and existing patients, factoring in appointment type and length of appointments for an efficient day
  • End of day banking reconciliation

Education

The Henry Lawson High School
Grenfell, NSW

Skills

  • Practice Management
  • Employee Management
  • Schedule Management
  • Policy and Procedure Development
  • Policy Implementation
  • Marketing

Timeline

Practice Manager

Macarthur Illawarra Endodontists
03.2021 - Current

Front Desk Coordinator

Windsor Gardens Dental
01.2019 - 02.2021

Dental Assistant/Receptionist

Cowra Dental Group
02.2014 - 07.2015

Dental Assistant/Receptionist

Parkes Dental
02.2013 - 02.2014

Dental Assistant

Park Beach Dental Surgery
12.2011 - 01.2013

The Henry Lawson High School
Tess Makin