Summary
Overview
Work History
Skills
Timeline
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Tess Marshall

Karratha,WA

Summary

Dynamic retail professional with a proven track record at Wild Bohemian, excelling in customer service and cash handling accuracy. Recognized for enhancing customer satisfaction through personalized assistance and effective problem resolution. Reliable team player committed to maintaining a clean and organized environment, contributing to overall store success.

Developed strong customer service skills in fast-paced retail environment, providing efficient and friendly support to diverse clientele. Skilled in inventory management and handling transactions with accuracy and care. Seeking to leverage these transferable skills in new field, contributing to dynamic team and achieving organizational goals.

Overview

3
3
years of professional experience

Work History

Retail Worker

Wild Bohemian
05.2024 - Current
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.

Team Member

Boost Juice
06.2023 - 05.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Team Member

Karratha Adventura Sports
06.2022 - 02.2024
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Monitored and verified merchandise for proper prices and labels.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Participated in community events, strengthening store's local engagement and reputation.

Skills

  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality
  • Store cleaning
  • Cash handling accuracy
  • Professional appearance
  • Display maintenance
  • Payment processing

Timeline

Retail Worker

Wild Bohemian
05.2024 - Current

Team Member

Boost Juice
06.2023 - 05.2024

Team Member

Karratha Adventura Sports
06.2022 - 02.2024

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Tess Marshall