Tess McCreery
Bicton
Summary
A recent graduate with a degree in Commerce, majoring in Marketing and Management from UWA, seeking full-time or part-time employment. Demonstrates strong organizational skills, quick adaptability, and a solid background in retail and management. Eager to contribute to a dynamic team and apply academic knowledge in a practical, fast-paced environment.
Overview
6
6
years of professional experience
Work History
Part-time employee
Vidler’s Cottesloe
09.2024 - Current
- Manage warranty claims and product returns, liaising with vendors and manufacturers to resolve issues and ensure timely customer satisfaction.
- Develop and execute digital marketing strategies across social media platforms, creating engaging content to increase brand visibility and customer interaction.
- Design and implement visually appealing store displays that align with brand image, optimize product placement, and drive customer engagement.
- Build strong relationships with customers and colleagues through clear, effective communication and a collaborative, solution-oriented approach.
- Provide exceptional customer service by addressing inquiries, resolving issues, and fostering positive relationships to enhance customer satisfaction and loyalty.
Part-time team member
Surf Dive n Ski Claremont/Fremantle
10.2021 - 09.2024
- Assisted with inventory counts and stocking of merchandise.
- Store transfers and stock intake
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Assistant manager
Surf Dive n Ski Claremont
07.2022 - 07.2023
- Creating a sale driven culture within the store through daily coaching and support
- Ensuring all KPI’s were met with a strong focus on customer service
- Analysis of sales reports to identify and develop action plans for underperforming categories and products
- Recruitment and performance development of a team up to15
- Stock feedback and inventory management
- Developed contingency plans with team to address potential disruptions
Sales Team Member
Bicton Bakers Delight
07.2019 - 07.2022
- Customer Service
- POS system and eftpos use
- Interpersonal skills
- Time management
- Teamwork
Education
Santa Maria College
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University of Sussex
Bachelor of Commerce - Marketing & Management
University of Western Australia
12-2024
Skills
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Dependable and responsible
Community Service
Thornlie Primary School and Carinya of Bicton Aged Care, Community service, Child Care, Interpersonal skills, Taking initiative
Availability
Full Availability
Training
- Semester Exchange program at the University of Sussex, Brighton, UK - January2024 – June2024
- Cultural adaptability
- Global perspective
- Independence and self-reliance
- Networking
- Problem-solving abilities
- Adaptability and self-reliance
Timeline
Part-time employee
Vidler’s Cottesloe
09.2024 - Current
Assistant manager
Surf Dive n Ski Claremont
07.2022 - 07.2023
Part-time team member
Surf Dive n Ski Claremont/Fremantle
10.2021 - 09.2024
Sales Team Member
Bicton Bakers Delight
07.2019 - 07.2022
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University of Sussex
Santa Maria College
Bachelor of Commerce - Marketing & Management
University of Western Australia
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