Tess McDonald

Conduct inspections and outgoing inspections

Follow up with debt, setting up rental payments and agreements to pay

Assist tenants with Support Services

Provided ongoing support to tenants facing financial difficulties by connecting them with appropriate resources or payment plans as needed.

Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Improved tenant satisfaction by addressing housing concerns promptly and efficiently.

Continue to update my knowledge of Policies and Procedures.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Maintained sufficient number of units market-ready for lease.

• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
• Recorded notes for future reference about customer preferences and services delivered.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.