Tess Mulvenna
Sydney,Australia
Summary
Hospitality professional with extensive experience in venue and cafe management, delivering exceptional customer service. Proven ability to excel in high-pressure environments while ensuring a welcoming atmosphere. Known for building strong relationships with guests and clients, leading to increased repeat business and positive feedback.
Overview
8
8
years of professional experience
Work History
Barista / All-Rounder
Lox in a Box
Sydney, Australia
09.2025 - 01.2026
- Prepared high-quality coffee beverages to meet customer preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Deliver attentive, friendly service in a customer-facing role.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintain cleanliness and presentation standards.
- Support team operations during busy periods (kitchen hand if they needed)
Private Barista / Client Services
Multiplex Construction
Sydney, Australia
01.2025 - 09.2025
- Provided high-level service to executives and VIP guests.
- Maintained professionalism while serving during meetings and held a high attention to detail.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Managed inventory by tracking stock levels and ensuring timely replenishment of supplies., including ordering supplies, stocking products, and conducting regular inventory checks.
Wellbeing Assistant
TLC Aged Care
01.2023 - 12.2024
- Supported residents with daily activities (arts 'n' craft, karaoke, bingo, exercise, etc) and personal engagement (one-on-one assessments and genuine love and care, make them laugh)
- Helped coordinate activities and programs to engage residents socially.
- Communicated effectively with families regarding resident wellbeing and needs.
- Followed safety protocols to ensure compliance with health regulations.
- Greeted visitors, clients and guests in a professional manner.
- Entered data into databases accurately and efficiently.
- Assisted in the preparation of reports, presentations and correspondence.
- Gathered and sorted data for reports and files.
Barista / All-Rounder & Manager
Tempus Espresso Labs
01.2021 - 01.2023
- Delivered consistent service and led shifts in a high-pressure environment.
- Operated cash register, handling transactions efficiently and accurately.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Assisted in training new baristas on beverage preparation techniques.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
Barista / All-Rounder
Hangar 1one2 Café
01.2018 - 01.2021
- Provided efficient service while maintaining presentation and cleanliness.
- Engaged with customers to create a welcoming and friendly atmosphere.
- Stocked supplies and monitored inventory levels for timely replenishment.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Operated cash registers to process customer payments.
- Followed health, safety and sanitation guidelines to pass state inspections.
Skills
- RSA (Responsible Service of Alcohol)
- Hospitality & guest service
- Strong presentation & attention to detail
- Time management & reliability
- Teamwork & following direction
- Calm under pressure
- Administrative & organizational support
- Crowd management & positive energy
Creative Industry Experience
Freelance and contract roles supporting teams on set and backstage in fast-paced environments
- Assisted backstage at a Justin Cassin runway show (2024), managing garments and quick changes under pressure.
- Assisted on content shoots for artists including GAZAL and Henry, pitching ideas, time management, creative direction and other random assisting jobs they set me to do.
- Interned at The Artist Studio (2025), supporting admin tasks including spreadsheets, onboarding calls, and cross checking data.
References
Available on request.
Availability
Available all weekdays and weekends
Timeline
Barista / All-Rounder
Lox in a Box
09.2025 - 01.2026
Private Barista / Client Services
Multiplex Construction
01.2025 - 09.2025
Wellbeing Assistant
TLC Aged Care
01.2023 - 12.2024
Barista / All-Rounder & Manager
Tempus Espresso Labs
01.2021 - 01.2023
Barista / All-Rounder
Hangar 1one2 Café
01.2018 - 01.2021