Ten years of experience in hospitality, administration, reception, and retail sales. Proven ability to adapt quickly and learn new skills. Strong work ethic combined with effective communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Reception/administration assistant
Ambience air
Melville, Australia
09.2023 - 03.2025
Managed office correspondence and maintained communication with clients and vendors.
Scheduled appointments and coordinated meetings for management and staff.
Handled incoming inquiries via phone, email, and in-person interactions.
Processed invoices and managed expense reports for timely payment.
Provided administrative support to management team.
Performed data entry tasks within specified timeframes.
Answered incoming calls in a professional manner.
Updated contact lists regularly with current information.
Managed daily calendars for multiple staff members.
Scheduled appointments for department personnel as needed.
Receptionist
Volkswagen
Meville, Australia
07.2021 - 08.2022
Greeted and assisted customers in a friendly and professional manner.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled and confirmed appointments.
Updated and recorded customer or client information.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Coordinated with vendors for repairs and maintenance of office equipment.
Performed data entry tasks into various computer systems accurately and promptly.
Maintained daily calendars, set appointments with clients and planned daily office events.
Updated daily log book with information about visitors entering the premises.
Processed incoming mail and packages, distributing them to appropriate departments promptly.
Managed inventory of office supplies and placed orders to ensure adequate stock levels.
Assistant Manager
Dome Café
Waikiki, Australia
03.2013 - 03.2021
Delivered exceptional coffee and food service while managing daily operations effectively.
Supervised staff performance, promoting operational efficiency throughout shifts.
Resolved customer inquiries promptly, improving overall satisfaction with service.
Managed inventory to prevent shortages and ensure consistent product availability.
Executed staff scheduling for adequate coverage based on operational needs.
Trained new employees on standard operating procedures and company policies.
Maintained beverage preparation standards, ensuring quality and presentation consistency.
Oversaw opening and closing procedures for smooth transition between shifts.
Supervised daily operations including scheduling shifts, assigning duties.
Pharmacy Assistant
Stratton Park pharmacy
Stratton , WA
02.2012 - 04.2013
Assisted pharmacists in preparing and dispensing prescription medications.
Managed inventory by tracking stock levels and ordering supplies as needed.
Communicated with customers to provide medication information and answer inquiries.
Maintained a clean and organized work environment for efficient operations.
Educated patients on proper medication usage and potential side effects.
Supported training of new pharmacy staff in daily operations and procedures.
Restocked shelves and prepared expired drugs for return.