Tess Wexler
Melbourne,Australia
Summary
Charismatic, positive and highly capable employee looking to learn from and contribute to a new team. Excellent interpersonal and people management skills and enjoys social interactions with customers whilst being able to retain a professional demeanour. Committed to creating a welcoming, helpful and enjoyable environment. Thrives in a team environment with excellent peer to peer communication, efficient time management, creative problem solving and quick learning. Has a calm and level-headed approach to tasks and is eager to take on new challenges with a positive can-do attitude. Keen to expand experience in retail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Assistant
Stocked Malvern
Melbourne, VIC
11.2024 - 02.2026
- Processed transactions with both credit card and cash.
- Taking over-the-phone orders and over-the-phone payment.
- Opening and Closing of the store. This involved cleaning, organisation, and reliable display curation.
- Maintained product and general store displays, fronting, and created new displays. Kept the store tidy and pleasing to the eye.
- Stacking shelves and organising stock.
- Reporting low stock to the manager.
- Preparing products for sale. This involved tubing and labelling products, printing barcodes and labelling expiration dates.
- Assisted customers with product selections and general inquiries.
- Answering the store phone and assisting customers with any inquiries they may have.
- Upselling products.
- Greeting customers coming into the store.
Paralegal
Rathner Lawyers
Melbourne, Victoria
11.2023 - Current
- Drafted, altered, and reviewed various types of legal documents.
- Drafted Memorandums of Advice for clients after reviewing relevant materials.
- Corresponded with clients.
- Maintained client files.
- Conducted legal research on relevant laws, regulations, judicial decisions, and legal articles.
- Conducted ASIC business searches.
- Registered new companies.
Waitstaff
The Big Group Catering Company
Melbourne, Victoria
09.2023 - 01.2024
- Working with a team of staff to host luxury events professionally and seamlessly.
- Requires effective time management, efficient communication, quick problem-solving skills, and the ability to observe and remember guest notes.
- Greeting guests at luxury events with an amicable and professional manner.
- Serving seated guests multi-course meals and using a three-plate hold.
- Wine waiting: Offering seated guests a choice of beverage and performing a single-arm pour at the table.
- Approaching and serving standing guests food from trays.
- Preparing and carrying trays of beverages to offer guests.
- Bar tending.
- Clearing plates and glasses from tables between courses.
- Maintaining clean work stations and tidying up tables when appropriate, usually while guests are standing, etc.
- Maintaining knowledge of current menu items, garnishes, ingredients, and preparation methods to inform patrons and warn of allergens.
- Informing customers of daily specials and menu changes.
- Attending to the needs of guests throughout the duration of events.
- Observing food and hygiene safety standards, as well as general safety measures to prevent injuries and accidents.
- Working behind the scenes to ensure events run smoothly and being willing to take on any task as needed.
- Always demonstrating excellent customer service skills.
Teacher's Assistant and Disability Support Worker
Bialik College
Melbourne, Victoria
07.2022 - 03.2023
- Providing individualized assistance to students with special needs in the classroom and developed learning plans for each student. This involved various degrees of support.
- Generally assisted all students in the classroom with their academic development. Provided one-on-one tutoring sessions for some students.
- Assisting students in their social development by guiding and supervising peer-to-peer interactions.
- Monitoring student progress and providing feedback to teachers.
- Collaborating with other staff members.
- Attending regular training to keep up with industry standards of education and disability support.
- Assisted in maintaining a safe and productive learning environment for all students by mitigating conflict between students and introducing behavior management techniques for struggling students.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
Hair Salon Assistant
Jewel on High
Melbourne, Victoria
01.2019 - 11.2019
- Greeted and attended to customers professionally and hospitably. Provided information about services and offered beverages and refreshments.
- Performed receptionist duties, such as answering phones, booking appointments, and managing the salon schedule.
- Assisted with and provided hairdressing services: Shampoo and conditioning treatments, scalp massages, blow-drying, hair cutting, styling, and coloring; preparing dyes, creams, and other products needed for services.
- Maintained a clean work environment by sweeping floors, washing towels, sanitizing equipment, and disposing of trash.
- Organized workstations to maintain a neat working environment.
- Checked supply levels to ensure adequate stock was available at all times.
Education
Victorian Certificate of Education -
Mount Scopus Memorial College
MelbourneBachelor of Law (Honors) And Bachelor of Arts Double Degree -
Monash University
Clayton, Melbourne11-2027
Skills
- Customer service and guest relations
- Conflict de-escalation and resolution knowledge and skills
- Professional appearance
- Exceptional communicator
- Upselling strategies
- Store organization and attention to detail
- An eye for aesthetics
- Fantastic team player
- Creative and flexible problem solver
- Quick learner
- Multitasking
- Student with flexible hours
- Reliable and Responsible
- Telephone Etiquette
- Positive, can do attitude
- Customer service
- Teamwork
- Time management
- Customer assistance
- Retail sales
- Store opening and closing
- Phone etiquette
Accomplishments
- VCE Results
- ATAR of 99.15
- Study score of 50 in English
- Study score of 48 in Legal Studies
- Major Academic Awards Achieved in 2021:
- Alice Ford award for English
- Minn Wolman award for Religion and Society
- Suzanne and Mayer Steinberg for Legal Studies
- Other Academic awards
- Baron Snider Public Speaking Competition finalist 2020
Certification
- Responsible Service of Alcohol Certificate of Completion (RSA)
- Working With Children Check (WWCC)
Participation awards
- School spirit
- School Life
Participation in School-led Programs
- Yorta Yorta Australian Indigenous interactive educational program
- Various school and community performances
Timeline
Retail Assistant
Stocked Malvern
11.2024 - 02.2026
Paralegal
Rathner Lawyers
11.2023 - Current
Waitstaff
The Big Group Catering Company
09.2023 - 01.2024
Teacher's Assistant and Disability Support Worker
Bialik College
07.2022 - 03.2023
Hair Salon Assistant
Jewel on High
01.2019 - 11.2019
Victorian Certificate of Education -
Mount Scopus Memorial College
Bachelor of Law (Honors) And Bachelor of Arts Double Degree -
Monash University