Summary
Overview
Work History
Education
Skills
Timeline
Refferees
Generic

Tessa Bishop

Port Adelaide,SA

Summary

Professional with strong expertise in financial record-keeping and accounts management. Skilled in reconciling statements, managing invoices, and ensuring compliance with accounting standards. Strong focus on team collaboration and achieving results, adaptable to changing needs. Recognized for reliability, accuracy, and effective communication skills.

Overview

12
12
years of professional experience

Work History

Accounts Assistant

Plumbing & Gas Pty Ltd
08.2024 - Current
  • Managed accounts payable and receivable processes to ensure accurate financial reporting.
  • Reconciled bank statements and maintained general ledger entries for optimal financial integrity.
  • Assisted in preparing monthly financial statements, enhancing reporting accuracy and timeliness.
  • Streamlined invoicing procedures to improve cash flow and reduce processing time.
  • Collaborated with cross-functional teams to resolve discrepancies and enhance communication channels.
  • Trained junior staff on accounting software and best practices, fostering professional development.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.

Call Center Representative

Plumbing & Gas Pty Ltd
06.2023 - 08.2024
  • Managed high-volume inbound calls to resolve customer inquiries efficiently.
  • Trained new team members on call handling procedures and customer service protocols.
  • Utilized Salesforce software to document interactions and track customer feedback effectively.
  • Developed scripts for common inquiries to enhance response consistency and accuracy.

Disability Employment Consultant

APM
03.2023 - 06.2023
  • Communicated and exchanged information with assigned case manager and other team members involved with assigned participants.
  • Monitored participant's progress and provided encouragement and motivation to succeed.
  • Called on potential employers to explain benefits of employing participants and possible training opportunities.
  • Participated in community programs and events to communicate and promote development of job opportunities for participants.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

Sales Assistant

Strandbags
09.2022 - 03.2023
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Fielded customer questions to share information about products, availability and pricing.
  • Input credit and debit card payments in POS system to complete purchases.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Sales Assistant

JT Surf
08.2021 - 09.2022
  • Input credit and debit card payments in POS system to complete purchases.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Maintained records related to sales, returns and inventory availability.
  • Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
  • Worked independently with minimal supervision.

Sales Assistant

Ally Fasion
07.2018 - 08.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Maintained records related to sales, returns and inventory availability.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Hair Dresser Assistant

The Red Door Salon
10.2017 - 11.2017
  • Prepared clients for hair cuts and styles with soothing shampoo work.

Hairdresser

Goldilocks
02.2014 - 10.2017
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Education

Cert 1,2 And 3 in Hairdressing - Hairdressing

TAFE SA - Adelaide College of The Arts
Adelaide, SA
10.2017

No Degree - High School

Norwood Morialta High School
Magill, SA
02.2014

Skills

  • Bank reconciliation
  • Time management
  • Invoice processing
  • Attention to detail
  • Accounts receivable management
  • Operational Efficiency
  • Microsoft Office
  • Motivational Strategies

Timeline

Accounts Assistant

Plumbing & Gas Pty Ltd
08.2024 - Current

Call Center Representative

Plumbing & Gas Pty Ltd
06.2023 - 08.2024

Disability Employment Consultant

APM
03.2023 - 06.2023

Sales Assistant

Strandbags
09.2022 - 03.2023

Sales Assistant

JT Surf
08.2021 - 09.2022

Sales Assistant

Ally Fasion
07.2018 - 08.2020

Hair Dresser Assistant

The Red Door Salon
10.2017 - 11.2017

Hairdresser

Goldilocks
02.2014 - 10.2017

Cert 1,2 And 3 in Hairdressing - Hairdressing

TAFE SA - Adelaide College of The Arts

No Degree - High School

Norwood Morialta High School

Refferees

Tracey Dabbinett

Accounts Manager

Plumbing & Gas Pty Ltd

0437 652 876


Glenn Gattellaro

National Manager

Plumbing & Gas Pty Ltd

0488 007 107


Heath Cearns

Customer Service Representative

Plumbing & Gas Pty Ltd

0403 614 543


Mel Holme

Co-worker

APM 

0475 222 249


Marinder Singh
Co-worker
Strandbags
0414 060 977


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