Tessa Bishop
Port Adelaide,SA
Summary
Professional with strong expertise in financial record-keeping and accounts management. Skilled in reconciling statements, managing invoices, and ensuring compliance with accounting standards. Strong focus on team collaboration and achieving results, adaptable to changing needs. Recognized for reliability, accuracy, and effective communication skills.
Overview
12
12
years of professional experience
Work History
Accounts Assistant
Plumbing & Gas Pty Ltd
08.2024 - Current
- Managed accounts payable and receivable processes to ensure accurate financial reporting.
- Reconciled bank statements and maintained general ledger entries for optimal financial integrity.
- Assisted in preparing monthly financial statements, enhancing reporting accuracy and timeliness.
- Streamlined invoicing procedures to improve cash flow and reduce processing time.
- Collaborated with cross-functional teams to resolve discrepancies and enhance communication channels.
- Trained junior staff on accounting software and best practices, fostering professional development.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Call Center Representative
Plumbing & Gas Pty Ltd
06.2023 - 08.2024
- Managed high-volume inbound calls to resolve customer inquiries efficiently.
- Trained new team members on call handling procedures and customer service protocols.
- Utilized Salesforce software to document interactions and track customer feedback effectively.
- Developed scripts for common inquiries to enhance response consistency and accuracy.
Disability Employment Consultant
APM
03.2023 - 06.2023
- Communicated and exchanged information with assigned case manager and other team members involved with assigned participants.
- Monitored participant's progress and provided encouragement and motivation to succeed.
- Called on potential employers to explain benefits of employing participants and possible training opportunities.
- Participated in community programs and events to communicate and promote development of job opportunities for participants.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Sales Assistant
Strandbags
09.2022 - 03.2023
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Sales Assistant
JT Surf
08.2021 - 09.2022
- Input credit and debit card payments in POS system to complete purchases.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained records related to sales, returns and inventory availability.
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
- Worked independently with minimal supervision.
Sales Assistant
Ally Fasion
07.2018 - 08.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained records related to sales, returns and inventory availability.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Hair Dresser Assistant
The Red Door Salon
10.2017 - 11.2017
- Prepared clients for hair cuts and styles with soothing shampoo work.
Hairdresser
Goldilocks
02.2014 - 10.2017
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
Cert 1,2 And 3 in Hairdressing - Hairdressing
TAFE SA - Adelaide College of The Arts
Adelaide, SA10.2017
No Degree - High School
Norwood Morialta High School
Magill, SA02.2014
Skills
- Bank reconciliation
- Time management
- Invoice processing
- Attention to detail
- Accounts receivable management
- Operational Efficiency
- Microsoft Office
- Motivational Strategies
Timeline
Accounts Assistant
Plumbing & Gas Pty Ltd
08.2024 - Current
Call Center Representative
Plumbing & Gas Pty Ltd
06.2023 - 08.2024
Disability Employment Consultant
APM
03.2023 - 06.2023
Sales Assistant
Strandbags
09.2022 - 03.2023
Sales Assistant
JT Surf
08.2021 - 09.2022
Sales Assistant
Ally Fasion
07.2018 - 08.2020
Hair Dresser Assistant
The Red Door Salon
10.2017 - 11.2017
Hairdresser
Goldilocks
02.2014 - 10.2017
Cert 1,2 And 3 in Hairdressing - Hairdressing
TAFE SA - Adelaide College of The Arts
No Degree - High School
Norwood Morialta High School
Refferees
Tracey Dabbinett
Accounts Manager
Plumbing & Gas Pty Ltd
0437 652 876
Glenn Gattellaro
National Manager
Plumbing & Gas Pty Ltd
0488 007 107
Heath Cearns
Customer Service Representative
Plumbing & Gas Pty Ltd
0403 614 543
Mel Holme
Co-worker
APM
0475 222 249
Marinder Singh
Co-worker
Strandbags
0414 060 977