Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tessa Brown

Keilor, Melbourne,Victoria

Summary

As a personable and compassionate 22-year-old currently pursuing a career as an Occupational Therapist, I am eager to embark on a journey in the allied health field that allows me to make a meaningful difference in the lives of individuals and their families. With a strong commitment to delivering quality care and support, I believe I possess the relevant skills and dedication to excel in the role of a Support Worker.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Assistant

Kmart
10.2016 - Current
  • Working predominately in the Customer Service Centre, addressing customers needs and providing assistance.
  • Using professional and respectful communication when resolving conflict with customers.
  • Processing refunds/exchanges following given protocol.
  • Handling stressful situations such as fraudulent refunds with many customers.
  • Working in the photo centre which involves patience while teaching customers how to operate the machines.

Waitress

Lumbar & Co.
07.2020 - 11.2023
  • Ongoing customer service skills in a busy cafe with new interactions each day.
  • Using organisation and time management skills to maintain inventory as well as ordering stock.
  • Lots of problem-solving in a fast-paced environment.
  • Responsibility to perform store opening and closing.
  • Strong communication skills when working in a team to ensure smooth operation.

Volunteer Work - Basketball Coach

St Christopher's Basketball Association
02.2016 - 10.2018
  • Coached a Under 12 Girl's team, which involved the commitment of one training session and one game a week.
  • Using leadership and mentoring skills to provide the players with support and guidance.
  • Listened and adapted to the needs of the parents involved in the team, trying to keep all players/parents happy.
  • Introduced drills suited to the skill level of the girls, to ensure that it was within their capability of performing.
  • Incorporated fun activities and bonding sessions to make the game enjoyable at their age.

Waitress

Arundel Farm Estate Winery
02.2017 - 11.2017


  • Organised and prepared the winery for large functions.
  • The job taught me resilience when adapting to a new work environment that I was unfamiliar with.
  • Ensured that each customer was satisfied with their experience at the winery.


Workshop Leader

St Christopher's Basketball Club
10.2014 - 02.2016
  • Trained 8-12 Year Olds with varying basketball skills. Aiming to enhance their motor skills, communication and teamwork.
  • Organised and planned out training sessions to be prepared for the upcoming week.
  • Accepted and managed payments from parents.

Education

High School Diploma -

St Columba's College
Essendon, Melbourne
9 2019

Bachelor of Occupational Therapy (Honours) - Allied Health

LaTrobe University
Bundoora, VIC
10.2026

Skills

  • Excellent Communication skills
  • Work Prioritisation
  • Empathetic and Compassionate
  • Time Management
  • Problem Solving
  • Active Listener
  • Adaptability
  • Patient
  • Positive Attitude

Certification

- National Criminal Record Check

- NDIS Worker Screening Check

- HLTAID009 Provide cardiopulmonary resuscitation

- HLTAID010 Provide basic emergency life support

- HLTAID011 Provide First Aid


References

Alayna Caggiati

Mobile: 0428 385497


Joanne Grech

Mobile: 0418 500 084

Timeline

Waitress

Lumbar & Co.
07.2020 - 11.2023

Waitress

Arundel Farm Estate Winery
02.2017 - 11.2017

Customer Service Assistant

Kmart
10.2016 - Current

Volunteer Work - Basketball Coach

St Christopher's Basketball Association
02.2016 - 10.2018

Workshop Leader

St Christopher's Basketball Club
10.2014 - 02.2016

High School Diploma -

St Columba's College

Bachelor of Occupational Therapy (Honours) - Allied Health

LaTrobe University

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Tessa Brown