Tessa Brown
Keilor, Melbourne,Victoria
Summary
As a personable and compassionate 22-year-old currently pursuing a career as an Occupational Therapist, I am eager to embark on a journey in the allied health field that allows me to make a meaningful difference in the lives of individuals and their families. With a strong commitment to delivering quality care and support, I believe I possess the relevant skills and dedication to excel in the role of a Support Worker.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Kmart
10.2016 - Current
- Working predominately in the Customer Service Centre, addressing customers needs and providing assistance.
- Using professional and respectful communication when resolving conflict with customers.
- Processing refunds/exchanges following given protocol.
- Handling stressful situations such as fraudulent refunds with many customers.
- Working in the photo centre which involves patience while teaching customers how to operate the machines.
Waitress
Lumbar & Co.
07.2020 - 11.2023
- Ongoing customer service skills in a busy cafe with new interactions each day.
- Using organisation and time management skills to maintain inventory as well as ordering stock.
- Lots of problem-solving in a fast-paced environment.
- Responsibility to perform store opening and closing.
- Strong communication skills when working in a team to ensure smooth operation.
Volunteer Work - Basketball Coach
St Christopher's Basketball Association
02.2016 - 10.2018
- Coached a Under 12 Girl's team, which involved the commitment of one training session and one game a week.
- Using leadership and mentoring skills to provide the players with support and guidance.
- Listened and adapted to the needs of the parents involved in the team, trying to keep all players/parents happy.
- Introduced drills suited to the skill level of the girls, to ensure that it was within their capability of performing.
- Incorporated fun activities and bonding sessions to make the game enjoyable at their age.
Waitress
Arundel Farm Estate Winery
02.2017 - 11.2017
- Organised and prepared the winery for large functions.
- The job taught me resilience when adapting to a new work environment that I was unfamiliar with.
- Ensured that each customer was satisfied with their experience at the winery.
Workshop Leader
St Christopher's Basketball Club
10.2014 - 02.2016
- Trained 8-12 Year Olds with varying basketball skills. Aiming to enhance their motor skills, communication and teamwork.
- Organised and planned out training sessions to be prepared for the upcoming week.
- Accepted and managed payments from parents.
Education
High School Diploma -
St Columba's College
Essendon, Melbourne9 2019
Bachelor of Occupational Therapy (Honours) - Allied Health
LaTrobe University
Bundoora, VIC10.2026
Skills
- Excellent Communication skills
- Work Prioritisation
- Empathetic and Compassionate
- Time Management
- Problem Solving
- Active Listener
- Adaptability
- Patient
- Positive Attitude
Certification
- National Criminal Record Check
- NDIS Worker Screening Check
- HLTAID009 Provide cardiopulmonary resuscitation
- HLTAID010 Provide basic emergency life support
- HLTAID011 Provide First Aid
References
Alayna Caggiati
Mobile: 0428 385497
Joanne Grech
Mobile: 0418 500 084
Timeline
Waitress
Lumbar & Co.
07.2020 - 11.2023
Waitress
Arundel Farm Estate Winery
02.2017 - 11.2017
Customer Service Assistant
Kmart
10.2016 - Current
Volunteer Work - Basketball Coach
St Christopher's Basketball Association
02.2016 - 10.2018
Workshop Leader
St Christopher's Basketball Club
10.2014 - 02.2016
High School Diploma -
St Columba's College
Bachelor of Occupational Therapy (Honours) - Allied Health
LaTrobe University