Tessa Grayson
Sanctuary Point,NSW
Summary
Self directed leader with problem solving skills who encourages and motivates employees building a dynamic team. Employ excellent customer relations and relationship building skills, using independent decision making and sound judgement to ensure success.
Overview
5
5
years of professional experience
Work History
Fresh Team Lead
Woolworths
04.2023 - Current
- Recruitment as required to support business needs to deliver successful resort periods.
- Planned hours on target to align with business and reactive when required.
- Trained team to complete process end to end resulting in process within fresh to be above business expectations of 85% in C1A.
- Support through end to end renewal in-store in addition to coming out of store to assist two other stores with relaunching.
- Assisting leadership team to interpret core-loss dashboard.
Assistant Store Manager Relief
Woolworths
01.2024 - 04.2024
- Conducted regular performance evaluations of online team with online manager to improve picking patterns within team.
- Improved optimal order by working closely with online manager, reviewing online KPI dashboard and quick assist regularly.
- Inducted new employees on company policies, procedures, and best practices to ensure their success within the organisation.
- Disciplined CGC’s through departments daily and weekly Walk it Wednesday with grocery manager to ensure correct sales plan.
Second Assistant Store Manager
Woolworths
11.2022 - 04.2023
- Expanding knowledge in fresh service and fresh convenience departments.
- Achieved successful stock control within both departments by working closely with team leaders to ensure process was executed 100%.
- Supported store with influx of customers during resort period to provide seamless experience for both customers and team.
Assistant Store Manager Secondment
Woolworths
05.2022 - 11.2022
- Assisted team leaders with transition into RT3 with previous Kronos and rostering experience.
- Supported store manager and team leaders to achieve successful scorecard for half one.
- Created WorkJam chats within online team to share wins and opportunities, creating a results driven culture within team.
- Supported grocery team to reduce stock levels, embed routines and ensure sales plan tie up.
- Driving safety culture in store.
Customer Service Team Lead
Woolworths
10.2020 - 05.2022
- Resolving customer complaints and improving experience of customers.
- In depth knowledge of VOC and daily review. Sharing results with my team.
- Developing numerous operators to become supervisors.
- Advancing skills and development of team members to become assistant department manager through in depth reporting, managing team and cash handling.
- Consistent review of team scan rate, working closely with opportunity team members to then further increase scan rate for the store resulting in seamless checkout experiences for customers through resort periods.
- Team management through people services.
Customer Service ADM
Woolworths
03.2020 - 10.2020
- Developed skills within customer service.
- Further knowledge in rostering for service departments.
- Assisted team leader with cash investigations and reporting.
- Understanding customer feedback and how to implement change within team to improve service experience within store.
Store Services Officer
Woolworths
08.2019 - 03.2020
- Working with store management team to ensure compliance and reporting are adequate to business requirements.
- Cash management in large quantities.
- Taking pride in ticketing and merchandising standards.
- Payroll processing.
- Assisting management team with rostering principles.
- Following up with leadership team and team members to ensure correct process and procedures are followed to align with business rules.
Skills
- Team building
- Multitasking Abilities
- Self-Directed
- Attention to Detail
- Relationship Building
- Cultural Awareness
- Friendly, Positive Attitude
- Honest & Approachable
- Embraces Change
Timeline
Assistant Store Manager Relief
Woolworths
01.2024 - 04.2024
Fresh Team Lead
Woolworths
04.2023 - Current
Second Assistant Store Manager
Woolworths
11.2022 - 04.2023
Assistant Store Manager Secondment
Woolworths
05.2022 - 11.2022
Customer Service Team Lead
Woolworths
10.2020 - 05.2022
Customer Service ADM
Woolworths
03.2020 - 10.2020
Store Services Officer
Woolworths
08.2019 - 03.2020
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