Tessa Nelson
Perth,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Motor Claims Specialist
RAC Insurance
08.2011 - Current
- Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio
- Pay and process claims within designated authority level
- Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies
- Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation
- Resolve complex, severe exposure claims, using high service-oriented file handling
- Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures
- Confer with legal counsel on claims requiring litigation.
Customer Service Officer /Assessing Officer
RAC Insurance
11.2006 - 12.2010
- Review insurance policy to determine coverage
- Prepare insurance claim forms and related documents and review them for completeness
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors
- Organize and work with detailed office or warehouse records, using computers to enter, access, search and retrieve data
- Post or attach information to claim file
- Pay small claims
- Transmit claims for payment or further investigation
- Contact insured or other involved persons to obtain missing information
- Calculate amount of claim.
Checkout Operator/ Customer Service
Woolworth's PTY LTD
01.2005 - 10.2006
- Operate registers, scanners, scales and POS terminals
- Memorise product locations throughout the store to be able to direct customers and make suggestions
- Have a knowledge or stocked products and relevant codes
- Handle exchanges and refunds in a quick and efficient manner
- Maintain an accurate cash drawer
- Take a tally of the funds in the cash register when required during a shift and produce transaction reports
- Keep the checkout area clean and orderly.
Education
Year 7 - Year 12 Graduate -
Thornlie Christian College
12.2004
Year 5 - Year 7 -
El-Shaddai Christian College
06.1999
Pre-Primary - Year 5 -
Northland's Primary School
02.1998
Skills
- Excellent Verbal Communication
- Settlement determinations
- Critical Thinking
- Attention to Detail
- Organizing and Prioritizing Work
- Data Entry
- Excellent administrative abilities
- Active Listening
- Call center experience
- Complaint Handling
Hobbies and Interests
- Hanging out with my family
- Soccer mum
- Camping
- Skiing
Timeline
Motor Claims Specialist
RAC Insurance
08.2011 - Current
Customer Service Officer /Assessing Officer
RAC Insurance
11.2006 - 12.2010
Checkout Operator/ Customer Service
Woolworth's PTY LTD
01.2005 - 10.2006
Year 7 - Year 12 Graduate -
Thornlie Christian College
Year 5 - Year 7 -
El-Shaddai Christian College
Pre-Primary - Year 5 -
Northland's Primary School
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