Tessa Percival
Project Manager
Wahroonga,NSW
Summary
Prince2 Agile Practitioner with seven years of working experience. My focus is on providing exceptional Project Management including requirements gathering and definition, project scoping, initiation, planning, design, build, end-to-end testing, implementation, disaster recovery planning and post-live support. Adept to Agile and Waterfall methodologies, planning and troubleshooting issues to resolution. A self-starter with a track record of delivering multiple high profile regulatory projects and understanding of their impact on the industry. I am an enthusiastic, focused, business minded professional who is culturally aware with the ability to forge productive business relationships with stakeholders at all levels using first-rate communication skills.
Experienced in managing delivery of software solutions in line with client's technical specifications and/or business model requirements. Delivery & Quality focused; positive committed attitude towards excellence, managing expectations and maintaining positive relationships with multi-layered/complex stakeholder audiences. Excellent written & verbal communication skills, including the ability to deliver presentations to both technical and non-technical audiences. Strong analytical/problem-solving skills, drawing out key elements seeking most effective resolution.
Experienced with managing large-scale programs and leading cross-functional teams. Utilizes strategic planning to streamline processes and achieve objectives. Track record of effective stakeholder communication and problem-solving.
Overview
10
10
years of professional experience
4
4
Certification
Work History
Partner Network Project Manager
VISA Payments Limited
01.2020 - Current
- Accountable for delivering from inception through to post implementation high value cross border programs and projects focused on building, maintaining and expanding Visa's payment partnerships across Americas, Asia and CEMEA
- Responsible for delivering payment solutions from via ACH, RTP, RTGS, SWIFT and Book to Book while ensuring we adhere regulatory payments standards across multiple regions
- Led and matrix manage a delivery team comprising of product managers, owners, SAFe Agile squads, legal, risk & compliance, treasury, service delivery, technology, relationship managers and payment operations
- Accountable for tracking, risks, issues, assumptions and dependencies throughout the life cycle of each project and/or program
- Accountable for creating C-suite presentation desks with program progress updates and governance approvals
- Responsible for ensuring the right partner is selected through in-depth analysis of multiple partner offerings in accordance with network standards and a set performance criterion.
- Delivery lead for local and global regulatory projects and scheme changes that impact network partners and payment channels/routes.
- Proactively lead the planning and implementation of agreed initiatives and process changes
- Accountable for Preparing, scoping information gathered from RFI & RFP, project definition and project plans for technical network onboarding
- Responsible for tracking contract negotiations, addendums, negotiating FX rates, account opening, compliance and regulatory governance of each project
- Responsible for UAT and Production testing of implementations
- Responsible for achieving sign off for the Solution Design Document, Test plans from internal and external stakeholders
- Accountable for day-to-day operations of resourcing, estimating, scheduling, prioritization and task coordination
- Accountable for program and project reporting and KPI’s, and ensure that status reporting is fit for purpose, completed timely, accurately and communicated effectively
- Matrix managing all project resources across global geographical spread, ensuring all project resources are aware of the detailed of tasks assigned to them including start, end dates, effort, budget, responsibilities and any relevant issues
Regulatory and Compliance Project Manager
SS & C Technologies
01.2017 - 01.2020
- Experienced in managing delivery of software solutions in line with client’s technical specifications and/or business model requirements
- Responsible for end-to-end delivery of the regulatory project lifecycle, carry out gap analysis to requirements gathering, build, testing and ensuring operational readiness and handover to BAU
- Responsible for delivering regulatory projects to ensure regulatory compliance such as 4th Anti Money Laundering Directive, MiFID, Verifying 3rd Party payers, PRIIPS
- Work in partnership with the Regulatory Team to analyse and interpret requirements and agree actions and timelines for delivery in advance of compliance deadlines.
- Maintaining the master project plan including dependencies, risks, issues, assumptions and decisions managing and escalating as appropriate
- Responsible for ensuring processes and procedures are appropriately controlled, monitored and documented. Including completion and updating of all procedures relevant to role
- Responsible for achieving sign off business requirements documentation, testing plan and results signed off by internal and external stakeholders
- Responsible for systems integration/separation projects whilst adhering to software development (SDLC), risk management
- Experienced in IT infrastructure projects and Adept to adhering to a framework based on Prince 2 Agile principles and ensuring solutions meet multiple client and regulatory requirements.
- Experienced in delivering strategic and technical transformational change to multiple clients.
- Responsible for project financial/budgetary experience, whilst managing simultaneous demands and competing priorities.
- Responsible for weekly reporting to C-Suite stakeholders to ensure they can make informed decisions
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
IT Graduate
DST Financial Services
01.2015 - 01.2017
- Experience in challenging proposals & ensuring the most effective/ efficient solutions are applied
- Attention to detail - including application to commercial sensitivity and information security
- Maintaining the master project record including dependencies, risks, issues, assumptions and decisions managing and escalating as appropriate
- Completed a Graduate rotational programme working in the following areas: Project Management Office, CASS Programme and Agile project delivery (Scrum Master within an Agile team)
- Responsible for delivering internal change aimed at improving project management efficiencies
- Responsible for developing and managing the Agile Transformation program while aligning the sprint deliveries into the CASS Compliance Program
- Responsible for managing an Agile project team of 10
- Effective stakeholder management at all levels in high profile projects working hand in hand with C level Directors to achieve business goals
- Managed scope, timescales and budget for regulatory changes whilst adhering to change frameworks
- Responsible for implementing and managing the regulatory attestation platform
- Responsible for monthly reporting to all clients encompassing BAU issues, breaches, compliance monitoring points and resource management
- Responsible for the analysis of key SMEs across the entire business to help ensure that the business teams had the right skills to complete the required regulatory tasks
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Business to Business Sales Consultant
VALUECOMM VODAFONE
01.2012 - 01.2013
- Accountable for migrating B2B clients from one partner to another as well as on-boarding clients to new service offerings
- Provided practical mobile contract solutions at scale to clients and delivered first-class customer service
- Identified opportunities for business development and networking
- Managed and developed a portfolio of clients exceeding monthly KPI targets
Education
Post Graduate Diploma - Finance and Investment
UNIVERSITY OF DURHAM
Durham01.2014
Bachelor of Science - Financial Economics
UNIVERSITY OF KENT
KENT01.2012
A levels - Accounting, Business Studies, Religious Studies, and Mathematics
SEEVIC COLLEGE
United Kingdom01.2008
Skills
- Project planning
- Knowledgeable in software development life cycle
- Client relationship management
- Cross-functional communication
- Training and mentoring
- Agile methodology
- Contract preparation
- Metrics & KPI tracking
- Requirements gathering
- Multi-project management
- Critical thinking
- Problem-solving
- Team leadership
- Budget control
- Detail-oriented & Data analysis
- Risk management
Certification
- PRINCE 2 Agile Practitioner Certificate in Agile Project Management 2021
- SAFe AGILE Practitioner 2021
- Prince 2 Agile Foundation 2018
- CISI Level 3 Award for IT in Investment Operations, Introduction to Investment & UK Financial Regulation 2017
- LEARNING TREE- Agile Software Development Modelling, ISTQB Certified Tester 2016
- ITIL Foundation Level 2015
Timeline
Partner Network Project Manager
VISA Payments Limited
01.2020 - Current
Regulatory and Compliance Project Manager
SS & C Technologies
01.2017 - 01.2020
IT Graduate
DST Financial Services
01.2015 - 01.2017
Business to Business Sales Consultant
VALUECOMM VODAFONE
01.2012 - 01.2013
Post Graduate Diploma - Finance and Investment
UNIVERSITY OF DURHAM
Bachelor of Science - Financial Economics
UNIVERSITY OF KENT
A levels - Accounting, Business Studies, Religious Studies, and Mathematics
SEEVIC COLLEGE
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