Tessa Renwick Sinclair

I leverage strong interpersonal skills to effectively communicate during regulatory activities.

• My role involves analysing data and interpreting evidence to make informed recommendations, while identifying and mitigating service risks
• I support the implementation and resolution of complex issues, ensuring a safe environment and engaging programming for children of all ages and personalities
• This includes food handling, cleaning, and optimising spaces for children's enjoyment
• I offer creative and engaging activities, well-rounded exercise options, and build relationships with school families and children
• Stakeholder engagement within the school
• Communicating with families about complaints of suspected risks
• Strong understanding of child protection regulations
• Monitored and maintained compliance with the National Law and Regulations
• Behavioural guidance of children in care
• Safe food handling
• Stepping up to sign children in and out for Service Director
• Communicating with families about their child’s needs
• Embedding positive practices that best suit the service
• Following directions from the Service Director.

• Customer service
• Online orders
• Administration jobs
• Deliveries of merchandise
• Stakeholder engagement
• Visual merchandising
• Communicating with reps to gain product knowledge
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

• I enjoyed helping and mentoring this young child with high needs in my care
• I understood where the child was emotionally and could help them regulate their behaviours effectively while providing high quality care for them
• Preparing nutritious and healthy meals for the children to enjoy
• Aiding with educational needs
• Cleaning, pick up and drop off
• Helping children through difficulties
• Exploring different avenues to help children find new interests and hobbies
• Communicating with parents to best follow direction and understanding of child’s needs.
• Worked flexible hours across night, weekend, and holiday shifts.

• Mapping, Fee collection, administrative duties, Communication within and out of site
• Set up and pack down, ensuring cleanliness of the site
• Providing entertainment for all to enjoy and exciting artisan and food options
• Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
• WorkForce Planning
• Traffic control, working with city council to comply with standards and expectations
• Following OHS protocols
• Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.