Summary
Overview
Work History
Education
Skills
Additional Information
Reference’s
Timeline
Generic

Tessier Smith

Wallsend,NSW

Summary

Highly motivated person; skilled in building loyal customer following by greeting guests, recalling names of repeat customers, and consistently providing an overall excellent experience. Menu expert, adept at helping guests make selections based on food preferences. Friendly and customer-focused Server with strong interpersonal talents and POS system proficiency. Comfortable working independently and as part of team. Works well in fast-paced, high-volume environment. Always ready to make the most of my past work experience and learn new thing's. As someone who is hard-working and enthusiastic, I would be a great asset to you. I have a wide array of interests and strengths that I believe would be beneficial to you as well. I possess excellent analytical, problem solving, communication, interpersonal and organizational skills. As someone who has worked in the hospitality industry, I'm always up for constructive criticism. Cheerful Waitress offering customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.

Overview

5
5
years of professional experience

Work History

Waitperson

Scatchleys
Newcastle, Nsw
05.2022 - 06.2022
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Noted special patron requests and followed up with kitchen to confirm delivery.

Waitress and Bar Staff

Argenton Hotel
Argenton, NSW
05.2021 - 01.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Bussed and reset tables to keep dining room and work areas clean
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Checked identification for minimum age for sale of alcoholic beverages
  • Stayed up-to-date on menu changes to help customers make food choices
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness

Restaurant Waitress

Minmi Hotel
Minmi, NSW
03.2021 - 05.2021
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Completed credit payments via card processing systems.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Waitress

Maryland Tavern
, Maryland
11.2017 - 09.2020
  • Communicated customers' menu choices and special requests to kitchen staff to minimize errors
  • Upheld high sanitation and safety standards while delivering and serving food
  • Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
  • Answered phones and took phone orders for customer pick up or delivery
  • Cleaned and reset tables quickly between each customer group
  • Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests
  • Observed all safety and sanitation requirements for food preparation and handling
  • Worked closely with kitchen crew to foster accuracy and efficiency
  • Communicated with guests regarding special requests, allergy issues, and other dietary restrictions.
  • Inspected dishes and utensils for cleanliness
  • Folded napkins and prepared silverware sets to provide adequate supply for host station

Sandwich Maker

Subway Thornton
Thornton, NSW
10.2017 - 12.2017
  • Adhered to all quality standards, formulas, and procedures as outlined in the company's operations manual
  • Adhered to proper food handling, safety, and sanitation standards during food preparation, service, and clean up, including maintaining food at specific temperatures
  • Restocked low supplies during shifts, including meats, bread, cookware, vegetables, drinks, and napkins
  • Completed customer orders by packaging with utensils, napkins and condiments

Education

High School Diploma -

Callaghan College
Wallsend, NSW
12.2018

Skills

  • Staff motivator
  • Verbal and Written Communication
  • Dining Room Cleaning and Upkeep
  • Menu Recommendations
  • Specials Promotion and Upselling
  • Warm and Friendly
  • Transactions and Cash Handling
  • Relationship Building
  • Age Verification
  • Team Player
  • Conflict and Complaint Resolution
  • High Energy and Stamina

Additional Information

RSA & RCG

White Card


Reference’s

Shane Davies

Owner/Head-chef @Enjoy Diner/Mayfield Bowling Club Phone number- 0423878836

Email- Secretcornercafe@gmail.com


Lachlan Heffernan

Licensee Gunyah Hotel

Phone number- 0432563487

Email- Licensee@gunyahhotel.com.au


Belinda Williamson

Assistant Venue Manager Gunyah Hotel

Phone number- 0479180655

Email- bee0510@outlook.com


Brendan Holland

Managing Director Carols Cleaning Service

Phone number- 0421793521

Email- Brendan@carolscleaningservice.com.au


Jarrad Thomson

Licensee Argenton Hotel

Phone number- 0431682750

Email- Licensee@argentonhotel.com.au



Timeline

Waitperson

Scatchleys
05.2022 - 06.2022

Waitress and Bar Staff

Argenton Hotel
05.2021 - 01.2022

Restaurant Waitress

Minmi Hotel
03.2021 - 05.2021

Waitress

Maryland Tavern
11.2017 - 09.2020

Sandwich Maker

Subway Thornton
10.2017 - 12.2017

High School Diploma -

Callaghan College

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Tessier Smith