Tesneem Alkozai
Summary
Aspiring Exercise Physiologist completing a bachelor's degree in Sports and Exercise Science at Western Sydney University. Passionate about improving health outcomes through evidence-based exercise programming and client-centered coaching. Equipped with nine years of personal fitness experience and strong leadership, customer service, and team management skills developed through diverse roles in hospitality and fitness environments. Prepared to contribute to a fitness-focused organization by motivating clients, improving operations, and enhancing team dynamics.
Overview
8
8
years of professional experience
Work History
Shift Leader, Customer Service Representative
Cocktails & Co
01.2022 - Current
- Manage orders, prepare food and beverages, handle payments, and assist in store operations as the longest-tenured employee.
- Continuously train new employees, create promotional content for social media, and support daily operations, including store closing.
- Demonstrate strong leadership, adaptability, and responsibility in a high-pressure, customer-focused environment.
Waitress
Babylon
02.2021 - 11.2021
- Provided excellent customer service by greeting customers, managing orders and maintaining a welcoming environment.
- Developed multitasking and organizational skills in a busy restaurant setting.
Salesperson & wellness coach
Herbalife
05.2019 - 01.2020
- Reached out through social media to encourage people to attend fitness classes and to receive a free check-up.
- Assisted in running boxing classes and circuit training.
- Distributed flyers and promoted Herbalife products.
- Managed personal clients, motivating them and monitoring their progress.
- Sold products in person, through social media content and at events hosted by the Herbalife team.
Customer service assistance
Huss Mexican
01.2017 - 01.2020
- Contributed as a reliable team member in a high-paced restaurant, consistently meeting customer satisfaction standards.
- Assisted with closing duties, handling payments and delivered attentive service, and maintained effective communication with team members.
Education
Bachelor of Sports and Exercise Science -
Western Sydney University
2025
High School Certificate -
Auburn Girls High School
11-2018
Skills
- Customer Service: Proven ability to foster positive client experiences in fast-paced environments
- Leadership and Training: Skilled in mentoring teams and improving operational efficiency
- Health and Fitness Knowledge: Experienced in leading group fitness sessions and motivating clients toward personal goals
- Bilingual Communication: Fluent in English and Arabic, enabling effective communication with diverse clientele
- Organization and Multitasking: Proficient at managing multiple responsibilities under pressure with precision and efficiency
- Social Media Engagement: Experienced in creating content to enhance business visibility and client participation
Languages
English
Native or Bilingual
Arabic
Full Professional
Timeline
Shift Leader, Customer Service Representative
Cocktails & Co
01.2022 - Current
Waitress
Babylon
02.2021 - 11.2021
Salesperson & wellness coach
Herbalife
05.2019 - 01.2020
Customer service assistance
Huss Mexican
01.2017 - 01.2020
Bachelor of Sports and Exercise Science -
Western Sydney University
High School Certificate -
Auburn Girls High School
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