Tessy Kurian
Bundoora,AUS
Summary
Dynamic and results-oriented professional with a proven track record at NAB, mastering coding and enhancing project management skills. Excelled in high-pressure environments, significantly improving service speed and efficiency at Hungry Jacks. Demonstrates exceptional problem-solving abilities and a commitment to excellence in hospitality and tech industries. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
3
3
years of professional experience
Work History
Barista
Cookie Dough Co
11.2024 - Current
- Skilled in using an industrial coffee machine to craft a variety of beverages
- Built trust with customers, fostering loyalty and ensuring a welcoming atmosphere while maintaining high-quality service in a fast-paced environment
Work Experience
NAB
Docklands, VIC
09.2024 - 09.2024
- Gained hands-on experience in the tech and finance industries
- Developed key technical skills and problem-solving abilities
- Strengthened professional network by collaborating with industry experts
- Enhanced communication, teamwork, and project management skills.
- Contributed to real-world projects, providing valuable insights into the future of STEM
Front of house
Hungry Jacks
Bundoora, AUS
11.2021 - 01.2024
- Greeted customers and processed 400+ orders per shift via the POS system.
- Operated drive-thru services, consistently meeting a 1-minute 30-second Speed of Service target.
- Optimized workflow by delegating tasks based on team strengths, ensuring efficiency and adaptability in a high-pressure environment
- Resolved customer complaints swiftly and maintained high standards of service during peak hours
- This role honed my leadership, communication, and problem-solving skills in a dynamic, fast-paced setting
Education
Bachelor of Computer Science - Information Technology
Swinburn
Hawthorn12-2028
Malayalam -
Victorian School of Language (VSL)
Epping12.2024
High School -
Loyola College
Watsonia12-2024
Skills
- Coding
- Public Speaking
- Espresso machine operation
- Up-selling
- Hospitality and accommodation
- POS system operation
- Microsoft Word
- Excel spreadsheet tracking
Awards
- Australian Music Examinations Board, 01/01/19, 11/30/19, Passed both 3 and 4 grades for piano.
- Principal’s award for Excellence, 11/01/21, Awarded a trophy for Media.
Languages
English
Native/ Bilingual
Malayalam
Native/ Bilingual
References
References available upon request.
Timeline
Barista
Cookie Dough Co
11.2024 - Current
Work Experience
NAB
09.2024 - 09.2024
Front of house
Hungry Jacks
11.2021 - 01.2024
Bachelor of Computer Science - Information Technology
Swinburn
Malayalam -
Victorian School of Language (VSL)
High School -
Loyola College
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