Anshul Thakur
Melbourne,VIC
Summary
Spearheaded product development and enhancement to maximize sales success. Talented coordinator, problem-solver and team leader with proven expertise in roadmapping effective plans. Conceptualize, test and improve strategies to attain targets with cost-effective approaches. Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CVP & Head of Product Engineering - Ecommerce
Max Life Insurance Company Ltd.
2023.04 - Current
- Heading digital product management and engineering team for Ecommerce platform and fulfillment
- E2E planning and delivery of some of the first in industry features like 'Buy now pay later' and call centre solution for sentiment analysis
- Delivered integration market place in a 'insurance in a box' concept, where aggregator partners can integrate with Max Life seamlessly.
Vice President – Digital Product Engineering
Max Life Insurance Company Ltd.
2020.07 - 2023.03
- Led digital product engineering team for B2B and B2C customer onboarding platforms
- Implemented PI planning first time in the organization to effectively utilization of the available capacity reducing the wastage of effort by ~10%
- Planned and delivered major transformation project to perform video verification of customers onboarded from our offline channels
- Conducted Hackathon to improve system stability
- Created roadmap and delivered advance new onboarding platform for direct to customer platform with SEO first and cloud native approach
- Consistent investment and technology superiority enabled eCommerce business to with 50% year-on-year revenue growth on a 3-year CAGR basis, delivered intuitive journeys leading to 10x growth in sales in a span of 2 years
- Replaced the entire technology stack for the onboarding platform to enhance agility and user experience.
Vice President – Digital Solutions, e-commerce
Max Life Insurance Company Ltd.
2019.01 - 2020.06
- Spearheaded the technology team for the e-commerce business vertical to deliver intuitive online journeys right from lead generation to customer life cycle management, leading to better sales funnel management & customer experience
- Augmented revenue line by implementing conversation interfaces for prospecting and improved customer onboarding experience
- Enabled dedicated agile pods for SEO optimization, leading to superior business outcomes by becoming #1 in the top fifteen non-brand keywords and #2 in the top five hundred keywords
- Core team member of a startup accelerator program with over 150 startups to focus on innovation and solving genuine business problems.
Assistant Vice President- Digital Solution, Innovation, Strategy
Max Life Insurance Company Ltd.
2017.10 - 2018.12
- Co-created next-generation technology architecture roadmap for the organization, to build future-ready cloud-first & mobile-first experiences for internal & external customers
- Led the small incubation unit to evaluate & deploy new-age technologies to deliver efficiencies, and better customer experience
- Successfully implemented various innovative technologies after successful POCs of OCR, BOTs (chat & email), RPA and Artificial intelligence
- Worked as an internal technology consultant and co-created modular journey for the entire policy life cycle (Customer onboarding to claims settlement) to optimize the costs, time to market & enhanced NPS scores
- Delivered ~20% reduction in operating cost on an annualized basis
- In addition, involved in evaluating the IT landscape of the target company
- Successfully transitioned 100% of technology developments to Agile methodology from traditional waterfall methodology, in addition, introduced DevOps process as part of technology delivery.
Assistant Vice President- Policy Administration System
Max Life Insurance Company Ltd.
2015.10 - 2017.09
- Headed the technology team for delivering projects on the core policy administration system, responsible for managing the insurance policy life cycle, which included areas like customer onboarding, Underwriting, collections, agent commissions and claims management.
Chief Manager/Senior Manager – New Product Implementation
Max Life Insurance Company Ltd.
2011.06 - 2015.09
- Led technology team for Regulatory product transition and was responsible for system readiness of twenty-three products including riders in a record period of 9 months.
Technology Lead – Software Development
Patni Computer Systems Ltd
2004.09 - 2011.06
- Have 3 years of experience with a client located in the USA, working majorly on customer onboarding for a Group as well as individual lines of business for a US-based insurance company.
Education
Bachelor of Technology (Honors) -
National Institute of Technology, Jaipur, India
06.2004
Skills
- Stakeholder Communications
- Software Development
- Stakeholder Relations
- Negotiation
- Project Management
- Product Development
- Critical Thinking
- Vendor Management
- Strategic Planning
- Search Engine Optimization
- Product Vision and Strategy
- Project Planning
- Product Roadmaps
- Jira, Atlassian, Rally
- Scrum Framework
- Agile Software Development
- Stakeholder Management
- Design thinking
Accomplishments
Patni
- CEO Award winner- Customer Obsession
- Head of Product Engineering - eCommerce
Certification
- SAFe Certified
- Design Thinking
- Gen AI for business
References
References available upon request.
Timeline
CVP & Head of Product Engineering - Ecommerce
Max Life Insurance Company Ltd.
2023.04 - Current
Vice President – Digital Product Engineering
Max Life Insurance Company Ltd.
2020.07 - 2023.03
Vice President – Digital Solutions, e-commerce
Max Life Insurance Company Ltd.
2019.01 - 2020.06
Assistant Vice President- Digital Solution, Innovation, Strategy
Max Life Insurance Company Ltd.
2017.10 - 2018.12
Assistant Vice President- Policy Administration System
Max Life Insurance Company Ltd.
2015.10 - 2017.09
Chief Manager/Senior Manager – New Product Implementation
Max Life Insurance Company Ltd.
2011.06 - 2015.09
Technology Lead – Software Development
Patni Computer Systems Ltd
2004.09 - 2011.06
Bachelor of Technology (Honors) -
National Institute of Technology, Jaipur, India
- SAFe Certified
- Design Thinking
- Gen AI for business
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