Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Maton

Sydney,New South Wales

Summary

University student pursuing a Bachelor of Psychological Science and Criminology. Seeking opportunity to apply and enhance skills in dynamic environment. Eager to contribute dedication to learning and growing professionally while supporting organizational goals.

Overview

8
8
years of professional experience

Work History

Corporate Travel Consultant

Maxim's Travel
02.2025 - Current
  • Managed end-to-end corporate travel arrangements for clients, optimizing itineraries and ensuring compliance with company policies.
  • Developed relationships with travel vendors to secure competitive rates and enhance service offerings for clients.
  • Coordinated complex international travel arrangements, navigating regulatory requirements while minimizing disruptions for travelers.
  • Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
  • Saved clients on overall travel costs by finding most affordable ticket and lodging options.
  • Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.

Administration Assistant

Curis Recruitment
10.2024 - 02.2025
  • Managed scheduling and coordination of candidate interviews, ensuring smooth operations throughout recruitment process.
  • Assisted in preparation of client documentation and reports, maintaining accuracy and professionalism in all materials.
  • Maintained organized electronic filing systems, improving document retrieval times for team members.
  • Provided front-line support for client inquiries, fostering positive relationships through effective communication.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.

Flights & Travel Consultant

Luxury Escapes
05.2024 - 10.2024
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organised trips for individual, family and business travelers.
  • Worked closely with clients to understand the unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients’ expectations.

Travel Specialist

Flight Centre Travel Group
07.2022 - 05.2024
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand the unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Collected, handled and documented payments for travel services and associated fields.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients’ expectations.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Handled sensitive information with professionalism and discretion.
  • Designed personalized travel itineraries, enhancing customer satisfaction and retention.
  • Coordinated logistics for group travel arrangements, ensuring seamless experiences for clients.

Student Support Officer

Australis Institute of Technology & Education
02.2022 - 07.2022
  • Developed strong relationships with community organisations to connect students with relevant external support services when needed.
  • Collaborated with faculty members to identify at-risk students and develop personalized intervention plans for academic success.
  • Reduced dropout rates by closely monitoring academic attendance records, reaching out to absentees in a timely manner to offer assistance.
  • Acted as a liaison between students facing disciplinary issues and school administrators, priding guidance towards constructive resolutions.
  • Implemented early warning systems that identified struggling students before they fell behind significantly.
  • Managed confidential student records diligently, maintaining accuracy and privacy in accordance with legal requirements.

Warehouse Storeperson

Showpony Group
08.2021 - 04.2022
  • Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
  • Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard free.
  • Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.

All Rounder

Homer’s
05.2020 - 09.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Greeted customers entering the store and responded promptly to their needs.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming environment for guest comfort and enjoyment.
  • Worked on a flexible schedule and picked up extra shifts to meet business needs.
  • Operated cash registers for cash, check and credit card transactions with excellent accuracy levels.
  • Worked effectively in fast-paced environments.

All Rounder

Rashay’s
10.2017 - 05.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast paced environments.
  • Greeted customers entering the store and responded promptly to their needs.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming environment for guest comfort and enjoyment.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.

Education

Bachelor - Psychological Science and Criminology

Western Sydney University (Online)
Sydney, NSW
01.2024

Certificate III - Travel And Tourism

TAFE NSW
NSW
12-2023

High School Diploma -

Xavier College
Sydney
12-2019

Certificate III - Hospitality

TAFE NSW
NSW
12-2018

Skills

  • Confidentiality
  • Data Entry
  • Customer Engagement
  • Attention to Detail
  • Microsoft Applications
  • Office Administration
  • Problem Solving
  • Initiative
  • Time Management
  • Strong communication skills
  • Travel industry expertise

Timeline

Corporate Travel Consultant

Maxim's Travel
02.2025 - Current

Administration Assistant

Curis Recruitment
10.2024 - 02.2025

Flights & Travel Consultant

Luxury Escapes
05.2024 - 10.2024

Travel Specialist

Flight Centre Travel Group
07.2022 - 05.2024

Student Support Officer

Australis Institute of Technology & Education
02.2022 - 07.2022

Warehouse Storeperson

Showpony Group
08.2021 - 04.2022

All Rounder

Homer’s
05.2020 - 09.2021

All Rounder

Rashay’s
10.2017 - 05.2020

Bachelor - Psychological Science and Criminology

Western Sydney University (Online)

Certificate III - Travel And Tourism

TAFE NSW

High School Diploma -

Xavier College

Certificate III - Hospitality

TAFE NSW

Similar Profiles

CREATE PROFILE
Madison Maton