Tiana Callaghan
Personal Assistant
Engadine,NSW
Summary
Creative Personal Assistant offers best-in-class support. Travel arrangement expert focused on budget-conscious options and client satisfaction. Brings polished, professional telephone etiquette and advanced computer abilities brought by 4 years experience in the field, beginning part time at 16 - highlighting my capabilities and eagerness to bring support.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
Work History
Personal Assistant to the Managing Director/Doctor's Office Assistant
Pulse Medical
Sydney, NSW
04.2018 - Current
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information, such as the doctor's diary.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to the director by running errands, managing mail, scheduling appointments and arranging transportation.
- Organized and attended meetings and compiled related documents and reports.
- Arranged domestic and international travel plans and itineraries.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Sales and Marketing Coordinator
Baker's Delight
Sydney, NSW
11.2019 - Current
- Researched competitor marketing trends and prices using data analysis.
- Supervised company content creation, implementing schedules, designs and digital media techniques to increase brand promotion.
- Maintained store equipment.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for the business.
- Implemented advertising campaigns and prepared promotional materials.
Customer Service Representative
Baker's Delight
Sydney, NSW
01.2016 - 11.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
High School Diploma -
Engadine High School
Engadine, NSW 01.2014 - 09.2019
Skills
Sales and marketing
Creative merchandising
Executive presentations
Travel administration
Administrative support
Schedule Management
Multi-line phone proficiency
Business administration
Excellent Communication
Budgeting
Financial Management
Certification
Working with Children Check
Timeline
Working with Children Check
03-2026
First Aid and CPR (HLTAID004)
12-2023
Sales and Marketing Coordinator
Baker's Delight
11.2019 - Current
Personal Assistant to the Managing Director/Doctor's Office Assistant
Pulse Medical
04.2018 - Current
Customer Service Representative
Baker's Delight
01.2016 - 11.2019
High School Diploma -
Engadine High School
01.2014 - 09.2019