Tetiana Bajada
Melton West
Summary
I'm a customer service and admin pro with over 10 years of experience making things run smoothly. I'm great at keeping customers happy, making office stuff easier, and staying on top of data, purchasing bits, and inventory. I'm pretty handy with computer systems like Excel, SAP, and XERO, and I'm a good communicator who's organized and knows my tech.
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
18
18
years of professional experience
Work History
Customer Service Specialist
Door Image Australia
05.2021 - Current
- Order and Stock Management: Processing and coordinating orders, managing the order process from supplier confirmations to customer communication, receiving and processing stock deliveries, and liaising with the warehouse team.
- Helped plan supply to match demand and inventory goals, ensuring resources were available.
- Processing daily transactions (XERO data entry, invoicing)
- General Administration: Daily till management, email correspondence, and maintaining organized filing systems
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
- Validated pricing accuracy to confirm correctness of all costs and maintain financial integrity.
- Received service jobs and processed them through the M8 system, ensuring accuracy and timely completion.
Processing Worker
TISA FINE FOODS PTY. LTD.
07.2018 - 04.2021
- Performed various tasks in food production, ensuring quality and efficiency
- Operated and maintained processing equipment
- Adhered to strict hygiene and safety standards
- Contributed to achieving production targets
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
Office Administrator
The Awesome Company
01.2016 - 05.2017
- Efficiently managed data entry, customer service, and office coordination to optimize operational flow.
- Oversaw office supplies, order processing, and the creation of reports and presentations.
- Provided professional front office support, managing visitor reception and information dissemination.
- Coordinated logistics for senior leadership visits and supported the planning of company events.
- Developed and maintained site communication platforms and data management infrastructure.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Distribution Planning Specialist
ABINBEV/EFES Ukraine & BSC
07.2012 - 06.2015
- Ensured optimal product availability by managing weekly order and sales forecasting utilizing SAP ERP and MS Office Excel
- Executed inventory policies, controlled shelf-life, and analyzed obsolescence risks.
- Coordinated inter-plant product movement and managed reserve stock.
- Analyzed and resolved out-of-stock issues, implementing preventative actions.
- Contributed to logistics automation projects through implementation and testing.
- Achieved KPI and SLA targets via the internal Excellence Program.
- Generated daily, weekly, and monthly reports on stock levels.
- Generated monthly Pareto charts to identify key issues contributing to both Overstocking and OOS (Out-of-Stock) stock levels
- Planned site's production lines to manage divisional inventories and customer requests and minimize production costs.
- Determined production requirements based on facility's capacity and production specifications.
- Created and maintained master schedule based on customer orders, availability of raw materials, machine capacity, and constraints.
Customer Service Specialist
ABINBEV/EFES Ukraine & BSC
11.2009 - 07.2012
- Processed all incoming customer orders accurately and efficiently within SAP ERP, confirmed stock availability, and managed customer credit limits.
- Resolved order modifications and cancellations promptly, and proactively addressed and rectified delivery discrepancies to maintain customer loyalty.
- Contributed to continuous improvement by actively participating in the internal Excellence Program, consistently meeting and surpassing established KPI and SLA benchmarks.
- Provided customer support by effectively answering phone calls and responding to email inquiries.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Specialist of Sales Support
Alfa Bank CJSC
03.2008 - 04.2009
Customer Service Assistant
Porter Shop
02.2007 - 04.2008
Education
Certificate III - Accounts Administration
ACCM College
Melbourne01.2023
Diploma of Specialist - Engineering Technologist of Food
University of Food Technology And Trade
Kharkov, UA01.2007
Skills
- Customer Relationship Management: Customer Service Excellence, Communication & Interpersonal Skills
- Data & Systems Proficiency: Data Management & Analysis, SAP/ERP Systems, XERO System, M8 System, Reporting & Analysis
- Supply Chain & Operations: Procurement & Purchasing, Inventory Control & Planning, Organizational & Time Management
- Problem-Solving & Adaptability: Problem-Solving & Adaptability
- Data Entry: Accurate and efficient in performing data entry tasks with a strong attention to detail
- Spreadsheet Software: Advanced MS Excel (Data Analysis, Formulas, Pivot Tables), Google Sheets
Personal Information
Driving License: Full Driving License
Timeline
Customer Service Specialist
Door Image Australia
05.2021 - Current
Processing Worker
TISA FINE FOODS PTY. LTD.
07.2018 - 04.2021
Office Administrator
The Awesome Company
01.2016 - 05.2017
Distribution Planning Specialist
ABINBEV/EFES Ukraine & BSC
07.2012 - 06.2015
Customer Service Specialist
ABINBEV/EFES Ukraine & BSC
11.2009 - 07.2012
Specialist of Sales Support
Alfa Bank CJSC
03.2008 - 04.2009
Customer Service Assistant
Porter Shop
02.2007 - 04.2008
Certificate III - Accounts Administration
ACCM College
Diploma of Specialist - Engineering Technologist of Food
University of Food Technology And Trade
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