Tevita Finau
Kellyville,NSW
Summary
Hi, I'm Tevita and I'm a personable and dedicated Customer Contact Specialist with extensive experience within Woolworths. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Previously, I have worked majority of my life in the healthcare sector. Unfortunately, during the pandemic I wanted to change careers and customer service really appealed to me. I am highly-motivated employee with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Thank you for considering my application. I would love the chance to discuss how my qualifications align with the needs of the role further. Looking forward to the possibility of joining your team and continuing to make a positive difference in the lives of those I care for.
Best Regards,
Tevita
Overview
8
8
years of professional experience
Work History
Customer Contact Specialist
Woolworths
Mascot, New South Wales
07.2021 - Current
- Identified opportunities to cross sell additional products or services that met the customer's needs.
- Built strong relationships with customers through quality service delivery.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Utilized multiple software programs to respond promptly to incoming calls and emails from customers seeking assistance with their accounts or orders.
- Developed creative solutions for difficult customer situations within established guidelines.
- Monitored call center performance metrics including call wait times, response times, abandonment rates.
- Managed escalated calls professionally while keeping the customer satisfied throughout the process.
- Tracked customer inquiries using CRM software tools such as Salesforce.
- Handled complaints, resolved problems, and provided appropriate follow-up to ensure customer satisfaction.
- Supported junior team members and managed employee relationships.
Assistant in Nursing
Lakeview Private Hospital
01.2016 - 07.2021
- Providing personal care to patients, such as bathing, grooming, and dressing.
- Assisting patients with mobility, including helping them walk or use mobility aids.
- Monitoring and recording vital signs, such as blood pressure, temperature, and pulse rate.
- Assisting with feeding and maintaining proper nutrition for patients.
- Helping patients with activities of daily living, such as using the bathroom or getting in and out of bed.
- Ensuring a safe and clean environment for patients by tidying rooms and sanitizing equipment.
- Providing emotional support and companionship to patients.
- Assisting nurses and other healthcare professionals with medical procedures and treatments.
- Documenting patient care activities and reporting any changes in patient condition to the nursing team.
- Following all healthcare protocols and maintaining patient confidentiality at all times.
Personal Care Assistant
Bella Vista Gardens
01.2018 - 01.2019
- Providing personal care to patients, such as bathing, grooming, and dressing.
- Assisting patients with mobility, including helping them walk or use mobility aids.
- Monitoring and recording vital signs, such as blood pressure, temperature, and pulse rate.
- Assisting with feeding and maintaining proper nutrition for patients.
- Helping patients with activities of daily living, such as using the bathroom or getting in and out of bed.
- Ensuring a safe and clean environment for patients by tidying rooms and sanitizing equipment.
- Providing emotional support and companionship to patients.
- Assisting nurses and other healthcare professionals with medical procedures and treatments.
- Documenting patient care activities and reporting any changes in patient condition to the nursing team.
- Following all healthcare protocols and maintaining patient confidentiality at all times.
Education
Certificate IV Ageing Support -
01.2018
Skills
- Active Listening
- Critical Thinking
- Judgment and Decision Making
- Monitoring
- Patient and Understanding
- Problem-Solving
- Excellent Communication Skills
- Client documentation
- Team Player
- Key Stakeholder Relationship Building
- Empathetic
Timeline
Customer Contact Specialist
Woolworths
07.2021 - Current
Personal Care Assistant
Bella Vista Gardens
01.2018 - 01.2019
Assistant in Nursing
Lakeview Private Hospital
01.2016 - 07.2021