Tevita Poasa
Ba,Fiji
Summary
Customer-oriented bartender offering several-year background preparing and serving alcoholic and non-alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction.
Overview
6
6
years of professional experience
Work History
Bartender
BBQ Chicken
Ba, Nadi, Fiji
03.2024 - Current
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Effectively multitasked within fast-paced environment.
Bartender/Waiter
The Lab
Nadi, Fiji
10.2021 - 01.2024
- Maintaining high customer satisfaction
- Ensured cleanliness and organization of work station
- Provided drink suggestions to customers based on their preferences.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Executed business shutdown procedures
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Bar Attendant
White Sandy Beach Resort
Yasawa, Fiji
01.2019 - 08.2021
- Greeted customers, answered questions, and provided information about the bar's menu.
- Maintained a clean and orderly work area, including stocking glasses and utensils as needed.
- Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
- Engaged with customers to build relationships; creating a positive atmosphere for guests and co-workers alike.
- Cleaned tables between seating's and reset them quickly for incoming patrons.
- Built excellent relationships with guests to achieve repeat business.
Education
High School Diploma -
Kamil Muslim College
Ba, Fiji11.2018
Skills
- Hospitality service expertise
- Clear and effective communication
- Outstanding customer service
- Service-oriented mindset
- Trustworthy
- Consistently Dependable
- Goal-Oriented
- Constructive Mindset
Hobbies and Interests
- Spending quality time with family
- Rugby
- Church
- Cooking
- Listening to music
- Experiencing new things
References
- Alvin Kumar, 7142741, The Lab (Owner)
- Shadiya, 9382028, The Lab (Owner)
- Ethan Isaiah, 7434248 (BBQ Chicken Manager)
Timeline
Bartender
BBQ Chicken
03.2024 - Current
Bartender/Waiter
The Lab
10.2021 - 01.2024
Bar Attendant
White Sandy Beach Resort
01.2019 - 08.2021
High School Diploma -
Kamil Muslim College
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