Tewa Kollie
Adelaide,SA
Summary
Compassionate Support Worker with experience in providing emotional and physical support to individuals with disabilities or health concerns. Strengths include strong interpersonal skills, ability to adapt to different situations, and knowledge of care procedures. Have consistently provided comfort and safety to clients while promoting independence and well-being.
Overview
4
4
years of professional experience
Work History
Cashier
Coles
Adelaide, SA
05.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
Support Worker
Lotus Project
Adelaide, SA
07.2023 - 08.2024
- Provided emotional and practical support to vulnerable adults.
- Organised leisure activities for clients in the community.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Encouraged individuals to participate in social activities that promoted their physical health and mental wellbeing.
- Managed challenging behavior from clients in a calm manner by utilizing de-escalation techniques.
Customer Service Consultant
My Plan Manager
Adelaide, SA
01.2023 - 02.2024
- Greeted customers and answered inquiries promptly and professionally.
- Provided accurate information regarding product features, pricing, availability and services.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Adhered to company policies while providing excellent customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Del Clerk
Foodland
Adelaide, SA
06.2020 - 11.2021
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Stocked shelves with fresh items daily.
- Adhered to health and safety standards while preparing food.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
Education
Bachelor of International Relations And Political Science -
Flinders University
Adelaide, SA07-2026
High School Diploma -
Mount Carmel College
Adelaide, SA12-2022
Certificate III Individual Support (Disability) -
Vet Course
Adelaide04-2022
Skills
- Attention to detail
- Team collaboration
- Effective communication
- Compassion and empathy
- Exceptional time management skills
- Flexibility and adaptability
- Friendly, positive attitude
- Interpersonal communication
- Critical thinking
- Organizational skills
References
- Coles, Churchill Centre, SA Kavisha (Supervisor): 0422700837, Kavishajayaratnam@gmail.com Coles, Churchill Centre, SA Branda (Supervisor): 0431490996, brandalamb@gmail.com
- Lotus Project, Emma Wallace, Business Manager, Operations@lotusproject.com.au, 0872255589 or 0430347898
Timeline
Cashier
Coles
05.2024 - Current
Support Worker
Lotus Project
07.2023 - 08.2024
Customer Service Consultant
My Plan Manager
01.2023 - 02.2024
Del Clerk
Foodland
06.2020 - 11.2021
Bachelor of International Relations And Political Science -
Flinders University
High School Diploma -
Mount Carmel College
Certificate III Individual Support (Disability) -
Vet Course
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