- Graphic Design
- I enjoy helping others and giving back to the community
- Web Development and Design
Teyan Apostolovski
Blacktown
Summary
With a proven track record at Jordyn, I excel in multitasking and staff management, enhancing customer satisfaction and team productivity. My expertise in operations management and customer service, coupled with a knack for resolving conflicts with empathy, significantly boosts loyalty and business efficiency. I thrive in high-pressure environments, consistently achieving goals through active learning and assertiveness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front of House Member
Yogesh
04.2024 - 08.2024
- Answered telephone to make reservations and take orders.
- Remembered, recited and promoted variety of menu items.
- Offered guests choice of seating and escorted to appropriate table.
- Safeguarded compliance with local health regulations by routinely sanitizing high-touch surfaces throughout the dining area according to guidelines.
- Streamlined communication between front of house and back of house teams, resulting in improved order accuracy and faster table turnover.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Restaurant Hostess
Jordyn
11.2023 - 03.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Manager
Micheal
08.2021 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front of House Member
Mitch
09.2018 - 08.2021
- Answered telephone to make reservations and take orders.
- Remembered, recited and promoted variety of menu items.
- Offered guests choice of seating and escorted to appropriate table.
- Assigned wait staff to service guests in sections.
- Supported successful events and functions through seamless coordination with catering and kitchen staff, ensuring timely food and beverage service.
- Trained new employees on company policies, menu offerings, and service standards to ensure consistent guest experiences across the team.
Front of House Staff Member
Andrew
01.2018 - 09.2018
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
Bags Boutician
Dobrila
01.2016 - 01.2018
- Coordinated special events such as trunk shows or designer appearances to drive engagement within the local community.
- Developed loyal clientele through attentive service and strong knowledge of product offerings.
- Aided visual merchandiser in designing attractive window displays that captured attention from passing pedestrians.
- Provided exceptional customer service, addressing concerns and resolving issues promptly to ensure satisfaction.
- Consistently met individual sales goals while contributing to the overall success of the boutique team.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Education
Certificate III - Business
National College of Vocational Education
Sydney05-2025
Skills
- Patience and composure
- Strong multitasking
- Staff training and development
- Cleanliness
- Active learning
- Staff management
- Cleanliness and hygiene
- Task delegation
- Customer service expertise
- Goal setting
- Language skills
- Operations management
- Assertiveness
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Microsoft Office Specialist (MOS) Certification
Interests
Timeline
Front of House Member
Yogesh
04.2024 - 08.2024
Restaurant Hostess
Jordyn
11.2023 - 03.2024
Manager
Micheal
08.2021 - 01.2022
Front of House Member
Mitch
09.2018 - 08.2021
Front of House Staff Member
Andrew
01.2018 - 09.2018
Bags Boutician
Dobrila
01.2016 - 01.2018
Certificate III - Business
National College of Vocational Education
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