Teyla Ahwang
Cairns,QLD
Summary
Dynamic Communications Information Systems Operator with the Australian Defence Force, adept at enhancing system security and user support. Proven ability in system monitoring and customer service, achieving significant cost savings through effective vendor coordination. Recognized for fostering teamwork to optimize operational efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Communications Informations Systems Operator
Australian Defence Force
03.2013 - 02.2025
- Partnered with system administrators to maintain operating system and application patch levels.
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
- Conducted regular audits on user accounts, permissions, and access control lists, ensuring compliance with company policies.
- Coordinated with vendors for hardware procurement and installation, achieving cost savings on IT equipment purchases.
- Maintained network users, mail accounts and directories to optimize network security.
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Liaised with groups to assist in escalations and incident response, triage and resolution.
- Monitored system and application availability and performance information to support efficient operation.
- Provided user support, addressing technical concerns quickly and effectively to minimize disruptions.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Provided basic end-user troubleshooting and desktop support.
- Collaborated with other departments to identify and solve software issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Education
Certificate III - Business
TAFE QLD
QLDSkills
- Customer support
- System monitoring
- Operation Monitoring
- File transfers
- File maintenance
- Equipment maintenance
- Document management
- Written communication
- Time management abilities
- Professionalism
- Goal setting
- Self motivation
- Task prioritization
- Team building
- Documentation skills
- Flexible schedule
- Microsoft office
- Help desk support
- Relationship building
- Verbal and written communication
- Decision-making
- Adaptability and flexibility
- Effective communication
- Active listening
Timeline
Communications Informations Systems Operator
Australian Defence Force
03.2013 - 02.2025
Certificate III - Business
TAFE QLD
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