Thomas Hutcheson
Perth,WA
Summary
Proven Trainer Assessor with a track record of enhancing training methodologies and operational efficiency at JCT/Licences4Work. Leveraged adaptive learning and coaching techniques to improve organizational performance and employee engagement. Demonstrated exceptional problem-solving and interpersonal skills, leading to increased customer satisfaction and a positive work environment. Achieved successful accreditation of training programs through continuous improvement and attention to detail.
Overview
16
16
years of professional experience
Work History
Trainer Assessor
JCT/Licences4Work
05.2022 - Current
- Streamlined training processes by developing and implementing efficient training methodologies tailored to the organization''s needs.
- Incorporated real-life scenarios into training materials, creating a more relatable and practical learning experience for participants to apply in their roles.
- Optimized assessment tools to more accurately measure trainee progress, leading to better-informed decisions on course modifications and improvements.
- Improved overall organizational performance by identifying skill gaps among employees and creating targeted training solutions.
- Increased employee engagement in training sessions with interactive activities that catered to various learning styles.
- Served as a mentor and resource for newer trainers within the organization, imparting knowledge and best practices to support their professional development.
- Contributed to the successful accreditation of training programs by ensuring compliance with industry standards and best practices.
Furniture Mover
Allied Pickfords
02.2019 - 12.2021
- Safely transported valuable items by securing them properly within the moving truck to prevent shifting during transit.
- Completed residential and commercial moves efficiently by adhering to schedules and managing time effectively throughout the day.
- Communicated with customers courteously and professionally to drive satisfaction.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
Furniture Mover
Grace Removals Group
06.2017 - 02.2019
- Followed verbal and written instructions to properly move and ship products.
- Enhanced customer satisfaction by carefully wrapping and packing delicate furniture items for safe transportation.
- Assisted clients with last-minute packing needs, demonstrating adaptability and a strong work ethic in high-pressure situations.
- Contributed to team success by actively participating in company training sessions and staying informed about industry best practices for safe, efficient furniture moving.
- Demonstrated exemplary customer service skills by patiently addressing client concerns, providing detailed explanations, and offering solutions to any issues that arose during the moving process.
- Provided accurate estimates for clients by assessing the scope of each move and calculating necessary labor hours and resources.
- Followed safety protocols to prevent accidents and injuries.
- Maintained clean, orderly work environment free of hazards.
- Managed warehouse operations and verified proper shipment procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
Furniture Mover
Santa Fe Wridgeways
07.2010 - 06.2017
- Safely transported valuable items by securing them properly within the moving truck to prevent shifting during transit.
- Completed residential and commercial moves efficiently by adhering to schedules and managing time effectively throughout the day.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Assisted clients with last-minute packing needs, demonstrating adaptability and a strong work ethic in high-pressure situations.
- Followed safety protocols to prevent accidents and injuries.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
Furniture Mover
Australian Vanlines
05.2009 - 07.2010
- Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
- Followed verbal and written instructions to properly move and ship products.
- Reduced property damage claims by employing proper lifting techniques and utilizing padding materials to protect surfaces during moves.
- Safely transported valuable items by securing them properly within the moving truck to prevent shifting during transit.
- Maintained a high level of physical fitness, enabling the efficient completion of strenuous tasks such as lifting heavy items or navigating challenging spaces during moves.
- Improved team efficiency through clear communication and collaboration with fellow movers in coordinating tasks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Managed warehouse operations and verified proper shipment procedures.
- Maintained clean, orderly work environment free of hazards.
Furniture Removalist
Wridgeways
06.2008 - 05.2009
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Manoeuvred items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Educated clients on best practices for packing and organizing their belongings prior to the move, leading to less confusion upon arrival at the new location.
- Streamlined inventory management by maintaining accurate records of client''s possessions throughout the moving process.
- Drove forklifts, pallet jacks and other equipment to move materials.
Education
Certificate IV TAE40116 - Training & Assessing
AITT
Bentley, WA05.2022
Skills
- Adaptive Learning
- Coaching Techniques
- Assessment Strategies
- Adult Learning Principles
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Adaptability and Flexibility
- Interpersonal Skills
- Customer Relationship Management
- Continuous Improvement
Certification
- Forklift License - 16 years Operating Experience
- Elevated Work Platform over 11m License - 9 years operating experience
- OrderPicker License - 15 Years operating experience
- Working at Heights Certification & 10 years working experience
- Confined Space Certification & 10 years industry experience
- Gas Test Atmosphere's Certification
- Operational Experience with other machines although, I have never held any certification for them such as Telehandler eg.
Timeline
Trainer Assessor
JCT/Licences4Work
05.2022 - Current
Furniture Mover
Allied Pickfords
02.2019 - 12.2021
Furniture Mover
Grace Removals Group
06.2017 - 02.2019
Furniture Mover
Santa Fe Wridgeways
07.2010 - 06.2017
Furniture Mover
Australian Vanlines
05.2009 - 07.2010
Furniture Removalist
Wridgeways
06.2008 - 05.2009
Certificate IV TAE40116 - Training & Assessing
AITT
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