Tha Tha
Perth,WA
Summary
To provide for my family
Overview
11
11
years of professional experience
Work History
Shop Assistant
Minimart
01.2018 - 11.2021
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collaborated with team members to achieve overall store goals and objectives.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Helped managers with daily checklists and last-minute requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Developed strong product knowledge to educate customers on features and benefits.
- Reduced wait times by efficiently processing transactions at the cash register.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Streamlined store operations with effective inventory management and restocking practices.
- Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
- Coordinated with management team to identify and capitalize on sales opportunities during peak shopping periods.
- Facilitated smooth and efficient customer returns and exchanges, enhancing customer satisfaction and trust in brand.
- Conducted regular stock takes to ensure inventory accuracy, avoiding discrepancies and potential sales issues.
- Implemented customer loyalty program, encouraging repeat business and building loyal customer base.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Enhanced store security by vigilantly monitoring for shoplifting activities, contributing to reduction in losses.
- Provided exceptional customer service for increased customer satisfaction and repeat business.
- Negotiated with suppliers for timely delivery of stock, ensuring continuous product availability.
- Improved store layout by organizing merchandise according to season and trends, enhancing customer shopping experience.
- Managed inventory to ensure popular items were always in stock, minimizing lost sales opportunities.
- Increased sales, recommending products based on customer needs and preferences.
- Educated customers on benefits of sustainable and ethically sourced products, aligning with company values and customer expectations.
- Trained new staff in cashier duties, product knowledge, and customer service standards, improving overall team efficiency.
- Maintained cleanliness and order in all areas of store, creating welcoming environment for shoppers.
- Assisted in visual merchandising, creating attractive displays that boosted customer interest and sales.
- Helped customers make informed decisions, providing detailed product information and advice.
- Streamlined checkout process, reducing wait times and improving customer feedback ratings.
- Supported promotional events by setting up displays and distributing flyers, increasing customer engagement and sales.
- Adapted quickly to new product lines and promotions, consistently providing up-to-date information to customers.
- Compiled daily sales reports to track performance and identify trends, assisting in strategic planning.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed bakery department products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Chef
Making Dessert
01.2011 - 03.2012
Education
Myanmar Public School
Myanmar2000
Skills
Any jop skills
Languages
Chin and Burmese
Professional Working
Timeline
Shop Assistant
Minimart
01.2018 - 11.2021
Chef
Making Dessert
01.2011 - 03.2012
Myanmar Public School