Thaeron Josh Dy
Doreen,Australia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Move Home Specialist/Training Officer
MyConnect Pty. Ltd.
03.2022 - Current
- Seconded as Training Officer from March 2024 to present
- Facilitated training sessions and onboarding for new hires, engaging, guiding and evaluating the achievement of intended learning outcomes.
- Onboarded as many as 32 new staff members since March 2024.
- In-charge of the trainees during their first 2 weeks of nesting by providing coaching and feedback.
- Acted as training subject matter expert and provided extensive support to move home specialists.
- Collaborated with real estate agency partners to facilitate seamless moves for clients by offering utility connections including Electricity, Gas, Internet and Removalist service
- Provided exceptional customer service and support throughout the moving process of clients
- Ensured to deliver KPIs by meeting sales targets and weekly compliance scores
Sales and Leasing Consultant
Nelson Park Property
07.2020 - 02.2022
- Provided informative responses to client inquiries regarding property features, location, pricing options, application processes among others.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Increased leasing volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
- Streamlined internal processes for improved efficiency in tracking client interactions, follow-ups, deal status updates, and other key metrics using CRM systems.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Generated repeat business by fostering long-term relationships built on trustworthiness, reliability, and understanding of client requirements.
- Enhanced customer satisfaction through prompt and efficient handling of inquiries, resolving issues, and providing exceptional service.
Regional Administrative Manager
Century Properties Limited W.L.L.
06.2017 - 06.2020
- Managed all office administration, operations, training & development, compliance, client servicing & after-sales management
- Responsible for spearheading the recruitment, screening process and interview of Marketing Partners, Marketing Officers and partner Brokers in Qatar to market the companies' projects
- Evaluated sales agents (Qatar-based & traveling) & transmit to CPGI HQ
- Resource person for the entire sales staff, as well as the sales heads & VPs
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Ensured that all training programs are of a professional standard & that the sales staff are able to sell to the standard required by the company
- Oversaw corporate events designed to connect and support employees at work and outside of work.
- Enhanced regional performance by establishing clear objectives and monitoring progress regularly.
- Provided post-sales assistance to clients for a smooth unit turnover
- Managed complex schedules and logistics for multiple executives simultaneously, ensuring seamless operations at all times.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Negotiated and executed contracts on behalf of department.
Training Specialist
Century Properties Group Inc.
04.2015 - 06.2017
- Facilitated the following training modules to newly-hired Agents and Brokers: Real Estate 101, Investing in Philippine Real Estate, Corporate Profile, Company Projects, Closing a Sale, Sales Documentation, Online Portal, Sales Policies, Sales Process, Aftersales Service as well as Project Updates, Memos, Promos, Refresher Course & Process Improvements
- Provided assistance to the sales teams during local & international sales events from project presentation to closing
- Organized local & international sales events and Roadshows
- Spearheaded the recruitment, screening process and, interview of potential Marketing Partners (full-time and part-time) and Brokers in key regions in the Philippines, UAE, Qatar, USA and, Japan
- Deployed in Singapore, Japan, Canada, USA, Malaysia and, the UAE to spearhead & organize sales events, project presentations and, training
Training Specialist
Asiapro Cooperative
02.2014 - 03.2015
- Conducted the following Behavioral and Technical training courses: Personality Development Program, Work Values Formation, Customer Service, Financial Management, Basic Occupational Safety and Health (BOSH), Food Safety etc.
- Identified & assessed training needs (TNA) within the members of the cooperative by meeting up with the clients to ascertain need of the trainees
- Developed, planned, organized, conducted & evaluated training programs and activities
- Supervised the activities of the team to achieve the training goals
- Designed modules & training materials needed for the programs
- Prepared the logistics & managed budget allotted for the program
- Prepared post-training reports to assess trainees' response during the session
Events and Guestings Coordinator
ABS-CBN Film Productions Inc.
08.2013 - 01.2014
- Planned & executed all promotional activties & events for films produced by Star Creatives
- Coordinated with different shows within the network to promote the films by arranging promotional schedules & assisted actors in all their promotional activities : (e.g. talkshow interviews, sitcom guesting, radio, noontime show & late night show guestings)
- Organized Mall Shows, Trade Launch, Movie Premieres, screening & special events by coordinating with the venue & suppliers
- Produced behind-the-scenes (The Making), promotional videos
- Prepared all logistics needed for "The Making" of the film
Education
Master of Business Administration (Advanced) -
Torrens University Australia
Melbourne, VIC05.2024
Bachelor in Broadcast Communication -
Polytechnic University of the Philippines
Manila, Philippines01.2013
Skills
- Train-the-Trainer
- Facilitation Techniques
- Mentoring abilities
- Training delivery
- Employee Mentoring
- Training and coaching
- Residential leasing
- Office Management
Languages
English
Certification
Presenting with Impact
Australian Institute of Management (AIM), April 2024
Timeline
Move Home Specialist/Training Officer
MyConnect Pty. Ltd.
03.2022 - Current
Sales and Leasing Consultant
Nelson Park Property
07.2020 - 02.2022
Regional Administrative Manager
Century Properties Limited W.L.L.
06.2017 - 06.2020
Training Specialist
Century Properties Group Inc.
04.2015 - 06.2017
Training Specialist
Asiapro Cooperative
02.2014 - 03.2015
Events and Guestings Coordinator
ABS-CBN Film Productions Inc.
08.2013 - 01.2014
Master of Business Administration (Advanced) -
Torrens University Australia
Bachelor in Broadcast Communication -
Polytechnic University of the Philippines
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