Thagen Nathan

• Served as a subject matter expert in CommBiz Products and processes, ensuring seamless client experiences.
• Enhanced operational processes through "Continuous Improvements" to standard operating procedures.
• Delivered expedited solutions for high-value clients, earning the Customer Obsession Award (Nov 2024).
• Collaborated on projects improving services for international payment products and customer subscription reports.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Streamlined cross-functional team collaboration to meet tight deadlines.

Key Achievements:

• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Strengthened risk management by completing daily risk controls and monitoring compliance (Daily Excess Limit Control for Bank Guarantees).
• Cross-trained and provided backup support for organizational leadership.

• Managed commercial lending procedures with a focus on accuracy and efficiency.
• Maintained client collateral for business banking needs while achieving daily KPI targets.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Inspected and stored damaged and returned products.
• Collaborated with warehouse team to accurately identify returned products in a timely manner.
• Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.

• Enhanced order accuracy by carefully picking and packing items per customer specifications.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Pulled orders quickly to maintain demanding productivity goals.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
• Gained exposure to the agriculture supply chain by ensuring quality assurance of fresh produce.