Thaina Viana
Sydney
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude, excellent skills around customer service, hospitality and management. Willingness to take on added responsibilities to meet team goals. To develop skills and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Wingboy Restaurant
11.2021 - 10.2022
- Supervising and managing the team for optimal productivity and providing top-tier customer service.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Concierge Supervisor
Pacific Building Management Group
03.2022 - Current
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Support worker
Windgap Foundation
10.2020 - 08.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
Volunteer
OzHarvest
04.2021 - 06.2021
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
Support Worker
Nexxt Community
07.2018 - 02.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
Education
Diploma of Leadership and - Management
Nortwest College
02.2022
RSA Certificate -
CBD College
2022
First Aid Training & CPR -
FirstAidPro Courses
Sydney, NSW10.2020
Diploma - Community Services
Stott’s College
9.2020
First Cambridge Certificate - FCE - undefined
Australian Academy of
Commerce
3.2018
Skills
- Reservation Coordination
- Staff Scheduling
- Guest Relations
- Supply Ordering and Management
- Staff Supervision
Timeline
Concierge Supervisor
Pacific Building Management Group
03.2022 - Current
Restaurant Manager
Wingboy Restaurant
11.2021 - 10.2022
Volunteer
OzHarvest
04.2021 - 06.2021
Support worker
Windgap Foundation
10.2020 - 08.2021
Support Worker
Nexxt Community
07.2018 - 02.2019
Diploma of Leadership and - Management
Nortwest College
RSA Certificate -
CBD College
First Aid Training & CPR -
FirstAidPro Courses
Diploma - Community Services
Stott’s College
First Cambridge Certificate - FCE - undefined
Australian Academy of
Commerce
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