Minh Thao Nguyen Banh
Alice Springs,NT
Summary
Resourceful F&B Supervisor known for high productivity levels and efficient task completion. Skilled in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving to enhance team performance and ensure guest satisfaction.
Overview
3
3
years of professional experience
Work History
F&B Attendant
TALI RESTAURANT
Alice Springs, NT
10.2024 - Current
- Greeting guests, seating guests, and doing check-in for the breakfast buffet
- Taking food and beverage orders
- Serving food and beverage
- Collecting plates, glasses, and cutlery
- Setting up tables
- Taking coffee orders
- Selecting and grinding coffee
- Making coffee beverages such as latte, flat white, cappuccino, long black, and espresso-based beverages
- Cleaning and maintaining coffee areas and espresso machines
- Washing and polishing glasses
F&B Supervisor
HANUMAN RESTAURANT
Alice Springs, NT
08.2022 - Current
- Taking reservations, greeting guests, seating guests, and presenting them with menus and beverage list
- Taking food and beverage orders
- Recommend food and beverages
- Serving food and beverages
- Clearing tables, setting, and arranging tables
- Taking payment, operating EFTPOS and cash registers
- Support the manager on duty with the finalizing and balancing of transaction records at the end of the shift
- Ensure the till is adequate for change
- Overseeing and directing the work of the F&B attendants, bartenders, and other team members, ensuring they adhere to service standards
- Conducting training sessions for new employees, as well as ongoing training to improve performance and ensure staff stays updated on menu changes or new procedures
- Creating work schedules for the F&B staff to ensure proper coverage during peak hours and shift rotations
- Ensuring that guests have an outstanding dining experience, addressing any issues or complaints in a calm, professional manner
- Quickly resolving any operational or customer issues that arise, coordinating with the necessary staff to implement solutions
- Communicating effectively with the kitchen, front-of-house, and management to ensure smooth operations and guest satisfaction
- Overseeing and managing any special requests from customers, such as dietary restrictions, event-specific needs
F&B ATTENDANT
SALTBUSH RESTAURANT - DoubleTree by Hilton hotel
Alice Springs, NT
08.2022 - 09.2024
- Preparing foods and drinks for the breakfast buffet
- Opening buffet bar, filling up food, drink for buffet bar
- Greeting guests, doing check-in guests
- Clearing plates, cleaning tables, setting up tables
- Making coffee, such as lattes, cappuccinos, and others
- Cleaning and maintaining coffee-making areas
- Closing the buffet bar, preparing food and drinks for the next day
- Helping with the restocking of food and beverage items, ensuring the dining area is fully stocked
- Do backup house tasks like polishing glasses, cups, plates, cutleries, and washing buffet stuff
- Taking room service orders and delivering the order to the room
- Support the manager on duty with the finalizing and balancing of transaction records at the end of the shift
Education
Bachelor of Arts - International Business
University of Economics Ho Chi Minh City
Ho Chi Minh City07-2016
High School Diploma -
Nguyen Huu Cau High School
Ho Chi Minh City05-2012
Skills
- Menu knowledge
- Table service
- Time management
- Team collaboration
- Catering management
- Serving expertise
- Service training
- Decision-making
- Problem-solving
Timeline
F&B Attendant
TALI RESTAURANT
10.2024 - Current
F&B Supervisor
HANUMAN RESTAURANT
08.2022 - Current
F&B ATTENDANT
SALTBUSH RESTAURANT - DoubleTree by Hilton hotel
08.2022 - 09.2024
Bachelor of Arts - International Business
University of Economics Ho Chi Minh City
High School Diploma -
Nguyen Huu Cau High School
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