Thakshila Pothuwila
Craigieburn
Summary
Dedicated and detail-oriented finance and accounting professional with experience in payroll management, quality control, and customer service administration. Adept at financial reporting, payroll processing, data analysis, and quality assurance. Passionate about continuous learning and contributing to organizational success through accuracy, efficiency, and collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Control Officer
Square Trade
02.2024 - 09.2024
- Conducted quality control and testing of JB Hi-Fi customer trade-ins
- Troubleshot mobile phones, tablets, and laptops
- Performed Android & iOS mobile testing
- Met daily key performance indicators (KPIs).
Customer Service Administration Assistant
Service Sphere – University Food Group
01.2023 - 02.2024
- Provided customer service and escalated inquiries as needed
- Managed incoming calls and emails efficiently
- Handled invoicing and scheduled technicians per customer requests
- Maintained data entry and database management.
Quality Control Officer
Square Trade
04.2022 - 01.2023
- Conducted quality control and troubleshooting of electronic devices
- Performed software and hardware diagnostics on mobile devices
- Maintained compliance with company standards and KPIs.
Payroll Manager
Department of Education
05.2021 - 04.2022
- Managed a team of 20 payroll officers
- Verified and certified payroll tasks
- Generated month-end and annual reports for the Finance Department
- Collaborated with HR and Finance on payroll matters.
Payroll Admin Officer
Department of
09.2016 - 05.2021
- Processed payroll for government teachers and employees
- Ensured accuracy in payroll transactions and leave entitlements
- Addressed and resolved payroll issues
- Maintained payroll records and documentation.
Education
Diploma of Accounting -
RMIT University
Melbourne, VIC12.2024
Certificate IV in Accounting and Bookkeeping -
RMIT University
Melbourne, VIC07-2024
Diploma in Human Resource Management -
Institute of Management & Business Studies
Sri Lanka11-2022
English Language Teaching Knowledge Test - Teaching Knowledge Test Module 1,2 And 3
University of Cambridge
Sri Lanka12-2018
Pre-Intermediate Spoken English Course -
British Council
Sri Lanka07-2017
G.C.E. Advanced Level - Business Studies, Accounting, Economics
Mahiyangana National School, Sri Lanka
12.2012
Skills
- Xero
- Pronto Xi
- Microsoft Office Suite
- Payroll processing
- Invoicing
- Financial reporting
- Database maintenance
- Data entry
- Record-keeping
- Teamwork and collaboration
- Time management
- Active listening
Websites
Certification
Xero (Diploma of Accounting & Certificate IV in Accounting and Bookkeeping)
Languages
English
Soft Skills
- Attention to detail
- Problem-solving
- Teamwork
- Time management
Timeline
Quality Control Officer
Square Trade
02.2024 - 09.2024
Customer Service Administration Assistant
Service Sphere – University Food Group
01.2023 - 02.2024
Quality Control Officer
Square Trade
04.2022 - 01.2023
Payroll Manager
Department of Education
05.2021 - 04.2022
Payroll Admin Officer
Department of
09.2016 - 05.2021
Diploma of Accounting -
RMIT University
Certificate IV in Accounting and Bookkeeping -
RMIT University
Diploma in Human Resource Management -
Institute of Management & Business Studies
English Language Teaching Knowledge Test - Teaching Knowledge Test Module 1,2 And 3
University of Cambridge
Pre-Intermediate Spoken English Course -
British Council
G.C.E. Advanced Level - Business Studies, Accounting, Economics
Mahiyangana National School, Sri Lanka
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