Summary
Overview
Work History
Education
Skills
Languages
Details
References
interior design
Timeline
Generic

Thalia Castillon

Canberra,Australia

Summary

I am experienced in sales, management, and customer relations. I pride myself on being professional in all situations and providing high-quality customer service with exceptional product knowledge. Being a proactive and reliable team member and leader, I believe I would be a great addition to any team.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Highgrove Bathrooms
03.2019 - 12.2023
  • Managing a team of 5 employees, setting goals and delegating tasks to ensure that deadlines and expectations are met
  • Monitoring KPIs to ensure that goals and objectives were met on time and within budget
  • Developed and Implemented multiple processes for the team to follow to make the workload easier to manage and more organized using spreadsheets and a filtering system
  • Conflict resolution B product warranties
  • Rostering shifts and organizing the roster for cleaning
  • Arrange team meetings and performance evaluations
  • Liaising with developers, designers, builders, and the clients themselves to provide a customized selection list of products
  • Provide in-depth product knowledge to clients and staff
  • Manage and advise timeframe expectations from overseas suppliers and head office
  • First Aid officer
  • Managing ad-hoc tasks
  • Manage monthly targets
  • Personally recommended and preferred by developers and builders for client selection appointments.

PA / Assistant manager

Earth2u
02.2016 - 06.2018
  • Management of daily operations
  • Management of tax paperwork and invoices
  • Meetings with new and existing suppliers
  • Ordering through suppliers using budget control
  • Maintaining database.
  • Boosted customer satisfaction levels by addressing their concerns promptly and ensuring timely resolution of issues.
  • Enhanced product quality by conducting thorough audits, identifying defects, and recommending corrective actions.

Education

High School Diploma -

Long Distance Education

Diploma of Interior Design -

Interior Design Institute
02.2025

Skills

  • Friendly and Outgoing Attitude
  • Problem Solving Skills
  • Communication and Presentation
  • Extremely Organized
  • Excellent Customer Service
  • Time Management Skills
  • Customer Relations
  • Problem Resolution

Languages

Spanish
Serbian
English

Details

Canberra, Australia

References

  • Melissa Lee, Highgrove Bathrooms, 0452 612 262
  • Gordana Delic, Earth2u, 0425 360 681

interior design

I am currently studying Interior design as it is one of my few passions. I am studying this online, so it doesn't interfere with my work life. 

Timeline

Assistant Manager

Highgrove Bathrooms
03.2019 - 12.2023

PA / Assistant manager

Earth2u
02.2016 - 06.2018

High School Diploma -

Long Distance Education

Diploma of Interior Design -

Interior Design Institute

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Thalia Castillon