Thalia Duffy
Adelaide
Summary
Offering strong communication skills and keen ability to learn new tasks quickly. I bring understanding of customer service principles and proficiency with office software. Ready to use and develop administrative and interpersonal skills in any role. Developed advanced organizational and communication skills in fast-paced dental environment. Adept at managing patient schedules, handling inquiries, and maintaining records with accuracy. Ready to transition to a new field, leveraging these skills to contribute effectively in a different setting. My Goal is to utilize my fast learning ability to pursue my interests in photography/ videography/ editing.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
North Adelaide Dental Care
12.2023 - Current
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Interacted personally with patients to create positive experiences and build patient trust.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Managed approximately 50-100 calls daily to ensure confirmation for upcoming patient appointments and meetings.
Sales Assistant
Weekends Surf Co
11.2022 - 12.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Ensured all quotas were met for the day, meeting expectations.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Restaurant Waitress
Flagstaff Hotel
11.2021 - 07.2022
- Maintained clean and organised dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Served approximately 50+ tables, each with a positive, professional and respectful manner.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
Aberfoyle Park High School
Aberfoyle Park, SASkills
- Phone and email etiquette
- Dental/Medical terminology
- Excellent multitasking capability
- Customer Service
- Punctual and reliable
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Organizational skills
- Calm under pressure
- Problem resolution
Timeline
Dental Receptionist
North Adelaide Dental Care
12.2023 - Current
Sales Assistant
Weekends Surf Co
11.2022 - 12.2023
Restaurant Waitress
Flagstaff Hotel
11.2021 - 07.2022
Aberfoyle Park High School
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