Thalia Laing

• Returned to Mecon in October 2023 - However parted ways due to family commitments.

currently looking for part time employment

• Controlled loss by assessing risk, conducting system analysis, and recommending policy solutions.
• Entered payments, account information and call logs into system.
• Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
• Collaborated with senior underwriters to assess risks and determine appropriate coverage levels for clients.
• Maintained strong relationships with agents, brokers, and policyholders to ensure smooth communication and timely issue resolution.
• Assisted in the negotiation of policy terms and conditions, ensuring optimal outcomes for both clients and the company.
• Reduced processing time by automating routine tasks using advanced software tools.
• Supported the development of new business by conducting thorough research on prospective clients.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Provide support and assistance to senior underwriting staff
• Create and implement data entry documents
• Responsible for providing extensive broker service within broker schemes.
• Responded to customer requests via telephone and email and effectively answered questions and inquiries.
• Improved employee productivity with effective time management strategies for daily tasks.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.

• Learned new materials, processes, and programs quickly.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Attended training courses to build understanding of processes, techniques, and industry.
• Performed administrative functions, answering phones and filing paperwork in support of department.
• Interacted with customers under supervision to support operational objectives.
• Streamlined onboarding processes for new hires, reducing time-to-full productivity.
• Managed multiple priorities effectively by utilizing strong organizational skills and regularly updating task lists to ensure deadlines were met.
• Contributed to the overall success of the organization by providing general administrative support when needed, such as filing or photocopying documents.
• Demonstrated flexibility and adaptability when faced with changing demands, prioritizing tasks effectively to accommodate new challenges or responsibilities.
• Sorted mail and dispersed to correct departments and employees.
• Streamlined office processes by organizing filing systems and implementing digital solutions.