Thalia Martinez
Canberra,Australia
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for customers. Maintains focus and positive attitude in stressful situations and high-volume environments. Looking for any opportunity to showcase customer service skills in service industry Workforce. Ambitious and willing to learn new skills and take on more responsibilities to improve customer satisfaction.
Overview
3
3
years of professional experience
Work History
Server
Gelatissimo
06.2023 - 07.2023
- Refilling toppings, take home containers and cups and straws, washing dishes
- Cleaning the floors and polishing the gelato.
- Maintained clean and organized dining areas to uphold store hygiene standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained thorough menu knowledge to sufficiently answer questions regarding selection item and ingredients.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served ice-cream promptly with focused attention to customer needs.
Volunteer Display Coordinator
Vinnies
05.2020 - 05.2020
- Organized Shelfs, Priced tagged clothes in the right order, and also priced tagged objects
- Cleaning shelfs, Vacuuming floors, cleaning up before closing
- Sorting out storage full of donated Objects and Clothes, helped a lot of customers in need.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Sorted and stacked items in display area.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Maintained a clean and organized work environment, promoting safety and productivity.
Education
Weetangera Primary School
Canberra, ACTHigh School Diploma -
Merici College
Canberra, ACT09.2022
Skills
- Communication
- Organization
- Time Management
- Good listener
- Beverage Preparation
- Dining area maintenance
- Professional Appearance
- Menu Recommendations
- Food safety practices
- Team Player
- Reliable and Responsible
- Exceptional customer service
Awards
- Certificate l in Hospitality SIT10216
- Cerificate ll in Sport and Recreation SIS20115
- In 2020 I received my Certificate l in Active Volunteering completing 39 hours of Serivce
References
- Lily Troupe, 0468 345 199, Professional Airbnb Management
- Andriana Perkovic, 0467 603 666, Professional Makeup Artist
Timeline
Server
Gelatissimo
06.2023 - 07.2023
Volunteer Display Coordinator
Vinnies
05.2020 - 05.2020
Weetangera Primary School
High School Diploma -
Merici College
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