Thalia Nieto

Company Overview: Innovations is a specialist general merchandise company operating online and through catalogues in Australia and New Zealand.

Key Responsibilities:

• Process and send new product order to overseas and local suppliers.
• Manage and track local and international freight, ensuring effective communication with overseas manufacturers and freight forwarders.
• Update the system with accurate Ex-works and Estimated Time of Arriving (ETA) dates.
• Developed and maintained relationships with carriers, vendors and customers.
• Provided customer service support by responding promptly to inquiries regarding order status or shipment information.
• Identify the most cost-effective, timely shipping methods to optimize logistics.
• Organize and collate shipping and customs documentation for seamless processing.
• Liaison between third-party freight companies, custom clearance agent, and DC to facilitate smooth operational delivery.
• Generate weekly shipping reports to monitor the status of current shipments.
• Maintain and update the vendor catalog spreadsheet to highlight appropriate catalogs and promotions for new SKUs.
• Process vendor payments in accordance with established terms to secure timely telex releases for sea freight shipments.
• Monitor inventory levels to ensure sufficient stock availability for new orders and reorders.
• Evaluate and enhance existing operational systems and procedures for improved efficiency.
• Accurately process customs clearance, freight, and other carrier invoices.
• Maintain an updated database for product codes and pricing.
• Communicate daily with internal and external stakeholders to support operational flow.
• Promptly resolve shipment and inventory issues as they arise.

Company Overview: Innovations is a specialist general merchandise company operating online and through catalogues in Australia and New Zealand.

Key Responsibilities:

• Process and send new product orders for all local suppliers.
• Set up and manage campaigns and promotions.
• Create and maintain price lists for each promotion.
• Assist the planning team in accurately forecasting inventory levels (both local and QRE) to meet demand.
• Generate weekly stock level reports to monitor current inventory status.
• Analyze and evaluate specific inventory areas for optimization.
• Support the development and enhancement of the catalogue.
• Liaise with stakeholders to provide clear communication and feedback.
• Proofread catalogue prior to printing to ensure accuracy of content.

Company Overview: Innovations is a specialist general merchandise company, operating both online and through catalogues across Australia and New Zealand.

Key Responsibilities:

• Handle and resolve customer inquiries and issues.
• Process returns of goods efficiently.
• Communicate effectively with other departments.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Take and process customer orders.
• Maintain strong product knowledge.
• Read and understand communications regarding procedures and products.
• Deliver exceptional customer service to resolve complaints promptly.
• Gather customer feedback through surveys, and leverage data to enhance service quality.

Company Overview: Woodslane PTY LTD is a book distribution company in Australia & New Zealand on behalf of local and international publishers for over 30 years.

Key Responsibilities:

• Pick and pack stock daily.
• Organize the shipment of new materials.
• Manage the receipt and dispatch of goods.
• Receive and process purchase orders.
• Verified stock inventory levels and maintained records of items shipped and received.
• Reported any damaged items or discrepancies in shipments to supervisor immediately.
• Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
• Inspect returned items for damage.
• Ensure the cleanliness and organization of the warehouse.

Company Overview: Australian Pacific College runs English and Business courses for local and international students.

Key Responsibilities:

• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Enrolling students into courses.
• Data entry.
• Distributing course material.
• Filing.
• Invoicing.
• Making copies.
• Answering student inquiries.
• Resolving student grievances.
• Pantry maintenance.
• Maintaining the administration database.
• Sorting and organizing mail.
• Dealing with different student agencies to solve student problems.
• Greeted visitors and provided them with assistance.

Company Overview: Logistica Mundial S.A. is a leading customs company dedicated to delivering integrated, service-oriented solutions for foreign trade. With a focus on efficiency and customer satisfaction.

Key Responsibilities:

• Coordinate and oversee logistics operations, including local and international shipments, ensuring timely delivery and compliance with regulations.
• Collaborate with suppliers, carriers, and internal teams to enhance communication and streamline order fulfillment processes.
• Facilitate communication across the import and transport department to ensure efficient operations.
• Conduct monthly planning and reporting to assess performance and identify areas for improvement.
• Oversee the planning and execution of transportation logistics for both local and international shipments.
• Track and manage the progress of shipments to ensure timely delivery, proactively resolving any issues that may arise during transit.
• Build and maintain strong relationships with transportation providers, suppliers, and internal teams to facilitate seamless logistics operations.
• Plan and organize the customs clearance team, ensuring they compile all necessary documentation, such as Bills of Lading, commercial invoices, and import permits, to facilitate the smooth clearance of imported goods for designated customers.

Company Overview: Consorcio Global Peru S.A.C. is a customs company that offers integrated, service-oriented solutions for foreign trade.

• Plan, program, control, and monitor all operations, from receiving merchandise at the maritime port to delivering it to customers.
• Organize shipments for both local and international distribution.
• Oversee all logistical processes, from supply procurement to customer delivery.
• Build strong relationships with suppliers to ensure timely procurement of materials and maintain clear communication about delivery schedules.
• Invoicing customers, processing payment, and providing general administrative assistance to the team.
• Negotiate and maintain competitive pricing with various shipping companies and service providers.

Company Overview: American Cargo S.A. Offers comprehensive customs services, including customs clearance, import and export formalities, and logistics solutions.

• Conduct photocopying, filing, scanning, editing, and compiling documents into reports.
• Organize local and international shipments.
• Issue Bills of Lading (B/L).
• Organize cargo consolidation.
• Negotiate and maintain competitive pricing with shipping companies and service providers.
• Manage and organize the efficient transportation and timely delivery of goods to all supplier warehouses and premises, ensuring that all logistical processes are executed smoothly and on schedule.
• Manage petty cash and process payments.
• Screen and direct telephone calls.
• Perform accurate data entry tasks.
• Handle various administrative duties, including drafting letters and memorandums, banking, invoicing, and providing general support to the team.