Thalia O'Sullivan
Halls Creek,NSW
Summary
Therapeutic professional in Case Management, providing support to Children and Young People (CYP), families, significant others and relevant stakeholders within an Intensive Therapeutic Care (ITC) program in Out Of Home Care (OOHC). The CYP within ITC have experienced complex trauma backgrounds, and as such, have complex and challenging needs. Service delivery is child centred based on a therapeutic framework focusing on strengths based intervention and support.
An experienced leader with a strong background in guiding trauma informed care, managing complexities in crisis driven environments, whilst supporting teams and achieving the most positive outcomes for our CYP.
Overview
10
10
years of professional experience
Work History
Therapeutic Case Manager
Lifestyle Solutions
01.2024 - Current
- Managed a case load of Children and Young People in accordance with relevant legislative and OOHC standard, funding requirements and practice guidelines.
- Evaluated program outcomes regularly, identifying areas of improvement and implementing changes to enhance service delivery for all clients.
- Ensured compliance with all federal and state regulations related to case management practices by maintaining meticulous records and staying abreast of relevant laws and policies.
- Responsible for ensuring privacy, dignity and the personal information of the children and young people is only disclosed to the appropriate person and or organisation upon assessing the risk, need and legislative requirements.
- Ensuring all young people are aware of and understand their rights as a child in OOHC.
- Intensive collaboration with care teams of the children and young people on a regular basis (i.e. Development of routines, programs, protocols, strategies, modelling positive and supportive interactions, the development, review and implementation of restrictive practices etc).
- Development and implementation (with all relevant stakeholders) of case plans, leaving care plans, after care plans and cultural support plans of the children and young people. Through this it is then essential to have monitored client progress carefully over time through reviews, adjusting the plans as needed based on evolving needs or changing circumstances.
- Maintained up-to-date knowledge of community resources, connecting clients with appropriate supports to meet their unique needs.
- Proactively addressed situations of direct crisis by utilizing de-escalation techniques and crisis intervention strategies through modelling the training and learning of Therapeutic Crisis Intervention.
- Maintain and hold professional relationships with all stakeholders (i.e. CYP, colleagues, external agencies, government departments, interagencies, allied health, birth family and significant others of CYP). These relationships are respectful whilst maintaining confidentiality, privacy, appropriate boundaries and supportive to provide a safe environment and consistency for the CYP.
- Mentored new case managers and colleagues by sharing best practices and providing guidance in challenging circumstances, fostering a culture of continuous learning within the team.
Therapeutic Support Manager
Lifestyle Solutions
08.2022 - 01.2024
- A focus on creating a home like environment for CYP who live in the OOHC ITCH.
- Ensure the coordination of all services at the placement, ensuring the needs of the CYP are met in consultation with the relevant stakeholders.
- Provide support, leadership and guidance to a team of Therapeutic Support Workers who report directly to the Therapeutic Support Manager.
- Responsible for the direct management of TSW's (included but not limited to: Regular supervisions and performance reviews, complaints and allegation management, inductions, training, facilitating ongoing meetings, rostering, payroll and ensuring that the TYW's are aligned with the therapeutic framework and following all legislative requirements and OOHC standards).
- Responsible for coordinating and monitoring the implementation of case plans in collaboration with the care team and CYP.
- Coordinating the ongoing completion of Life Story Work for the CYP.
- Meeting all WHS requirements.
- Responsible for the day to day management of the ITCH, creating a home like environment reflecting the NSW OOHC standard, individual care needs, values, strengths, abilities, culture, personalities and aspirations of the CPY who reside within the placement.
Construction Project Coordinator
Wilson Homes Tasmania
01.2018 - 01.2022
Restaurant Manager
Captains Catch (Family Business)
01.2016 - 01.2018
Education
Bachelor of Arts - Criminology Major And Sociology Minor
University of Tasmania
TAS12-2016
Skills
- Client advocacy
- Multidisciplinary collaboration and stakeholder engagement
- Effective communication
- Adaptability and flexibility
- Attention to detail and time management
- Decision-making
- Crisis intervention
- Case management
Timeline
Therapeutic Case Manager
Lifestyle Solutions
01.2024 - Current
Therapeutic Support Manager
Lifestyle Solutions
08.2022 - 01.2024
Construction Project Coordinator
Wilson Homes Tasmania
01.2018 - 01.2022
Restaurant Manager
Captains Catch (Family Business)
01.2016 - 01.2018
Bachelor of Arts - Criminology Major And Sociology Minor
University of Tasmania
Similar Profiles
Katelyn NowlandKatelyn Nowland
Therapeuti Support Manager at Lifestyle SolutionsTherapeuti Support Manager at Lifestyle Solutions
Holley KeithHolley Keith
Support Worker at Lifestyle SolutionsSupport Worker at Lifestyle Solutions
Leigh DavyLeigh Davy
Acting Team Leader - Foster Care at Lifestyle SolutionsActing Team Leader - Foster Care at Lifestyle Solutions
Thomas RouaultThomas Rouault
Receptionist at Halls Creek MotelReceptionist at Halls Creek Motel
KAILUM DOLBYKAILUM DOLBY
Mechanic Labourer at Halls Creek 4WDMechanic Labourer at Halls Creek 4WD