Thamasha Abeynaike

Administration and Student Coordination Experience:

• Coordinated daily operations to ensure smooth functioning of training activities.
• Managed administrative tasks, including scheduling, record-keeping, and resource allocation.
• Facilitated effective communication between instructors, students, and management.
• Oversaw the organization of training materials and resources for optimal accessibility.
• Implemented streamlined processes for student enrollment, progress tracking, and certification.
• Delivered performance reviews, recommending additional training or advancements.
• Supervised and guided new employees.

Curriculum Enhancement:

• Collaborated with instructional teams to review and enhance training curricula.
• Incorporated industry best practices and updated regulations into lesson plans.
• Conducted regular assessments to identify areas for student progress and curriculum improvement.

Student Development:

• Provided personalized guidance to students, ensuring their understanding of course material.
• Delivered engaging and informative ground instruction sessions, fostering a conducive learning environment.
• Monitored student performance and adapted teaching methods to address individual needs.
• Conducted constructive feedback sessions to support student growth and skill development.

Regulatory Compliance:

• Ensured adherence to aviation regulations and safety protocols during ground instruction.
• Maintained up-to-date knowledge of industry standards and communicated changes to staff and students.
• Assisted in preparing students for regulatory examinations, fostering high pass rates.

Problem Solving:

• Identified challenges faced by students and instructors, providing timely solutions.
• Offered guidance on overcoming obstacles related to theoretical understanding and practical applications.
• Demonstrated strong analytical skills in addressing complex queries.

Exceptional Customer Service:

• Provided world-class service to passengers in Qatar Airways' Premium Class cabin.
• Anticipated and fulfilled passengers' needs, ensuring a comfortable and luxurious travel experience.
• Created a warm and welcoming atmosphere and anticipating customer needs while embodying the airline's commitment to hospitality.
• Successfully completed Wine Training and Premium Service Excellence Training at Qatar Airways

Cabin Safety and Security:

• Ensured passengers' safety by diligently adhering to all safety protocols and emergency procedures.
• Conducted pre-flight safety briefings and demonstrations to inform passengers of safety features.
• Monitored the cabin throughout flights, promptly addressing any potential safety and security concerns.

In-Flight Experience Enhancement:

• Elevated the in-flight experience by providing personalized attention and service.
• Assisted passengers with seating arrangements, entertainment systems, and comfort amenities.
• Collaborated with the cabin crew to maintain the cleanliness and aesthetic appeal of the cabin.

Menu Presentation and Special Requests:

• Presented premium menus to passengers, explaining meal options and assisting with selections.
• Managed dietary restrictions and special requests, ensuring passengers' culinary preferences were met.
• Coordinated with the galley team to ensure timely and accurate meal delivery.
• Customized approach to pairing beverages with meals to elevate the hospitality experience of each customer.

Conflict Resolution:

• Effectively handled passenger concerns and conflicts with a calm and diplomatic approach.
• Listened attentively to passenger feedback and took necessary actions to address issues.
• Maintained professionalism and composure in challenging situations.
• De-escalated and calmly diffused situations with unruly and/or intoxicated customers.

Cultural Sensitivity:

• Demonstrated cultural awareness and respect while interacting with a diverse range of customers and colleagues.
• Adapted service style to accommodate different cultural norms and preferences.

Emergency Response and First Aid:

• Completed rigorous training in first aid and emergency response, ready to assist passengers in medical situations.
• Acted decisively during emergencies, following protocols to ensure the safety and well-being of all on board.

Team Collaboration:

• Worked closely with fellow cabin crew members to create a cohesive and efficient team environment.
• Contributed to pre-flight briefings and post-flight debriefings, sharing insights and improvements.

Training and Development:

• Participated in ongoing training programs to enhance skills in customer service, safety procedures, and service excellence.
• Demonstrated commitment to continuous learning and personal growth.

Brand Ambassador:

• Upheld Qatar Airways' brand image and reputation by embodying its values and high standards.
• Engaged in professional and courteous interactions that reflected the airline's premium positioning.