THAMILARASU THANGAVEL
Adelaide,Australia
Summary
Dynamic IT professional with extensive experience at TPG Telecom, excelling in Microsoft 365 Administration and Azure Active Directory management. Proven track record in enhancing operational efficiency through effective troubleshooting and end-user support. Adept at deploying security measures and optimizing network performance, while demonstrating strong problem-solving abilities and a commitment to customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
EUC Desktop Support Engineer L2
TPG Telecom
Adelaide, Australia
06.2023 - Current
- Administered Azure Active Directory, Microsoft Office 365, Microsoft Intune, and Microsoft 365 Defender to ensure smooth IT operations for the organization
- Planned, configured, and deployed business phone systems for managed service clients using tools such as 3CX and VoIP line, improving communication and collaboration
- Managing Cisco meeting rooms Equipment's
- Implemented best practice security policies and performed threat hunting to protect end-users from cyber threats using different tools such as Sentinel One and Microsoft 365 Defender
- Performed generic administrative duties such as providing access, creating accounts, and granting system access
- Researched and discovered new tools to solve business problems, assisting clients with their implementation to improve efficiency
- Diagnosing Hardware problems and installation of various printers
- Maintained asset inventory and provided hardware repair and data recovery services to support business operations
- Documented procedures, technical documents, and workflows to ensure efficient and effective IT operations
- Supported end-users by taking ownership of IT service requests, analysing and monitoring network infrastructure to ensure optimal performance
- Respond promptly to customer inquiries within defined timeframes and SLAs
- BMC helix ITSM - Creating and solving the incident and work order tickets
Desktop Engineer (Consultant)
NagraVision India Pvt Ltd
Bangalore, India
12.2020 - 03.2022
- Provided day-to-day support for IT Operations and end users, taking ownership, and driving issues to resolution and escalating to specialized resources within the IT organization when necessary
- Administered Active Directory for both on-premises and Azure AD, as well as Office 365
- Deployed servers, workstations, printers, and other network peripherals, while also performing software, hardware, mobile device, and VoIP phone deployment, upgrade, configuration, and maintenance
- Ensured system connectivity of all servers, shared drives, shared software, and other applications, analysing and monitoring network infrastructure to ensure optimal performance
- Installed, configured, tested, and maintained networks, networking devices, servers, workstations, and software applications, assisting end users with VPN access and ensuring network security with policies and access monitoring
- Performed generic administrative duties, such as providing access, creating accounts, and granting system access, while also working on cyber security incidents, threat hunting, and remediation
- Documented procedures, instructions, technical documents, inventory, workflows, and changes, and worked with both physical and virtual servers (VMWare, AWS)
- Experience in Bit locker and file vault manage Encryption & Decryption
- Service now - Creating and solving the incident tickets
Sr Technical Support Engineer
Mphasis Limited
Bangalore, India
04.2020 - 07.2020
- Creating and troubleshooting AWS workspace
- Creating and Troubleshooting of OKTA Multifactor Access to users
- Respond promptly to customer inquiries within defined timeframes and SLAs
- Technical Support to the users
- Configuring and Troubleshooting of IOS and Android Devices (iPhone and iPad) for mail and Skype Access
- Manage Microsoft Active Directory and Group policies configure/setup, maintain and troubleshoot servers and services
- Perform routine server updates/patching and software deployments
- Address operational systems issues including file and share permissions, user accounts installing applications
Desktop Support L1
Mercedes Benz Research and Development
Bangalore, India
10.2018 - 03.2020
- Provided computer repair services by installing and repairing operating systems on PCs and laptops
- Conducted hardware repairs and replacements for laptops and PCs to ensure optimal performance
- Troubleshot and resolved various network, server, and printer issues to minimize downtime and improve productivity
- Maintained the smooth operation of servers in production environments to ensure business continuity
- Interacted with clients to comprehend their technical problems and provided timely and efficient solutions
- Conducted backups and data recovery tasks for clients using various tools to minimize data loss and preserve critical information
- Managing the Corporate System Management Tool (CoSyMa)
Education
Master of business administration -
British Institute of technology and E-commerce
London12.2011
Master of computer application -
Valliammai Engineering College
Chennai, India05.2009
B.sc - Physics
Nehru Memorial College
India05.2006
Skills
- Windows
- Hardware and software configuration
- Ticketing systems
- Microsoft 365 Administration
- Azure Active Directory
- Team Viewer
- RDP
- Quick Assist
- Desktop Central
- Teams
- Microsoft 365 Defender
- CrowdStrike
- Netskope
- Intune
- Microsoft Outlook
- Google Workspace
- System administration
- Cloud Management
- Network configuration
- Security
- Fortigate Firewalls
- Cisco Router
- Switches
- Support end-users
- Software patches
- Component replacement
- Device deployment
- Printer and peripheral support
- Troubleshooting and diagnosis
- Asset management
- Technical support expertise
- Hardware and software upgrades
- Active Directory management
- Mobile device management
- End user support
- Mac OS operating system
- Active directory
Websites
Certification
Microsoft Azure Administrator, 03/01/22
References
Available upon request
Key Skills Summary
Windows, Android, MacOS, iOS, Asset Manager, Microsoft 365 Administration, Azure Active Directory, Team Viewer, RDP, Quick Assist, Desktop Central, Teams, Zoom, Google Meet, Microsoft 365 Defender, CrowdStrike, Netskope, Intune, Microsoft Outlook, Google Workspace, MacBook, Dell, HP, Lenovo, iPhone, Android devices, iPad, Canon Printers, Cisco Panel, System administration, Cloud Management, Technical support and troubleshooting, Software installation, Tech Support, Network configuration, Security, Fortigate Firewalls, Cisco Router, Switches
Timeline
EUC Desktop Support Engineer L2
TPG Telecom
06.2023 - Current
Desktop Engineer (Consultant)
NagraVision India Pvt Ltd
12.2020 - 03.2022
Sr Technical Support Engineer
Mphasis Limited
04.2020 - 07.2020
Desktop Support L1
Mercedes Benz Research and Development
10.2018 - 03.2020
Master of business administration -
British Institute of technology and E-commerce
Master of computer application -
Valliammai Engineering College
B.sc - Physics
Nehru Memorial College
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