Thamindu Waduge
Willetton,WA
Summary
Enthusiastic IT professional with a strong academic background in Information and Communication Technology, eager to provide exceptional technical support and troubleshooting assistance. Proficient in diagnosing and resolving hardware and software issues, and performing system updates and maintenance. Comfortable working with diverse operating systems and commonly used productivity tools. Skilled in customer service with a focus on clear communication and user satisfaction. Ready to bring problem-solving abilities, technical expertise, and a collaborative mindset to an ICT support role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support – (Internship)
Sri Lankan Airlines
08.2021 - 06.2022
- Provide first-level technical support to end-users via phone or email for hardware, software, and network-related issues.
- Troubleshoot and resolve basic IT issues, including system errors, software installations, and application problems.
- Assist in the installation, configuration, and maintenance of computer hardware.
- Assisted in deployment and configuration of new software tools, ensuring smooth integration into existing systems.
- Reported and escalated recurring issues to senior IT staff, facilitating timely resolutions and improving support processes.
- Maintained system backups and verified data integrity, contributing to reliable data recovery and system reliability.
- Respond to user inquiries and technical issues in a timely and professional manner.
Education
BSc (Hons) - Information Technology, Software Engineering
Curtin University
Perth, Australia03-2026
Successful Completion of Ordinary and Advanced Levels - Combined Mathematics, Physics, Information & Communication Technology
St. Mary’s College
Sri Lanka01-2020
Skills
- Microsoft Word
- Technical writing
- Highly adaptable
- Passion for technology
- Exceptional communication
- Communication
- Interpersonal skills
- Customer service
Certification
• Young Learner English Language Course - British Council, Colombo, Sri Lanka
• Certificate in English Language - Aquinas College of Higher Studies, Sri Lanka.
• Certificate in English Language - Aquinas College of Higher Studies, Sri Lanka.
Timeline
IT Support – (Internship)
Sri Lankan Airlines
08.2021 - 06.2022
BSc (Hons) - Information Technology, Software Engineering
Curtin University
Successful Completion of Ordinary and Advanced Levels - Combined Mathematics, Physics, Information & Communication Technology
St. Mary’s College