Thamires Berteli
Sydney - Darling Point
Summary
Dynamic and hardworking professional with a proven track record in hospitality, notably at Ken’s Continental. Skilled in POS System Operation and known for a proactive and positive demeanor. Excelling in efficient organization and fostering warm customer relationships, I consistently deliver high-quality service, demonstrating a commitment to continuous learning and professional growth. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
Ken’s Continental
01.2023 - 01.2024
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Housekeeping and Babysitter
Sveta Franks
12.2020 - 01.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
Waitress
Maroubra Hotel
02.2020 - 12.2022
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
Education
Bachelor Of Business And Management -
Libertas Faculdades Integradas
Brazil12.2012
Skills
- Pro active and positive energy
- Efficient organization
- POS System Operation
- Professional Appearance
- Friendly and charismatic
- Interested in always learning
- Hardworking and quick learner
Timeline
Wait Staff Member
Ken’s Continental
01.2023 - 01.2024
Housekeeping and Babysitter
Sveta Franks
12.2020 - 01.2024
Waitress
Maroubra Hotel
02.2020 - 12.2022
Bachelor Of Business And Management -
Libertas Faculdades Integradas
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