Thammasak Luangaram

• Responsible

• Monitor and ensure compliance with legislation for the safety and security of staff, customers, and
equipment.
• Comply with OH&S requirements and ensure work environment is safe
• Supervise, coach, and encourage good teamwork and communication with AA staff and GH staff, ensuring
strong bond and mutual respect
• Encourage continuous improvement for self, staff, department, and company
• Lead by example, assist staff in avoiding customer conflict by understanding and foreseeing their
expectations
• Liaise with all relevant departments during disruptions
• Ensure On Time Performance without compromising safety and security
• Attend to operational requirements
• Handle disputes and difficult situations by ensuring visibility at all times
• Performing the role of fuel overseer at aircraft side, to alert crew, passengers and handling staff to initiate
evacuation if required.
• Acting as the key liaison for all operational agencies including crew and flight plans, meet folders, load
sheets, fuel sheets etc, whilst checking that the documentation is for the appropriate flight, date and
aircraft.
• Responsibility of ensuring that agreed AAA Baggage reconciliation procedures are followed and that
required paperwork is completed prior to departure.
• Accepting information from crew, such as fuel figures and passing it to appropriate agencies, such as CLC
Hubs or fuelling contractors.
• Coordinating all the operational activities and supplier activities for the turnaround, to achieve a safe and
secure, punctual departure.
• Ensuring activity follows station Precision Time Schedules with all activities delivered within the agreed
• engagement times.
• Ensuring all applicable corporate procedures and processes are delivered within SLA standards of
performance and compliance limits

Safety, Security and Compliance
All responsibility and duty whilst at work to:
• Take reasonable care for the health and safety of themselves and of others who may be affected by their
actions or omissions whilst at work.
• Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal
requirements imposed.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of
health, safety or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or
immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager /
supervisor, who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and
safety rules or procedures.
I impedes the implementation of a safe and healthy system of work, or puts themselves or others.

Excellent knowledge of airline operations and related environment
• Knowledge of all areas AA functions
• Demonstrate effective leadership by providing direction, clarity and understanding of what is required to
achieve company goals to both AA and GH staff
• Excellent Customer Service skills to internal (GH) and external customers (Passengers)
• Demonstrate ability to take ownership of problems and make decisions
• Have consistency in approach
• Effective use of presentation and negotiation skills
• Diplomacy, listening and empathy
• Copes effectively with changes in strategy and goals
• Ability to work extremely well under pressure
• Role model for personal presentation and grooming