THANA JAHAIRAM

A highly versatile and diligent Customer/ Client-focused and results-driven professional and HR professional with over 10 years of experience in administrative, HR, and customer service roles across diverse industries, including healthcare, recruitment and finance. Skilled in managing a big team, recruitment processes, employee onboarding and offboarding, payroll administration, and customer service in fast-paced environments. Demonstrated ability to efficiently coordinate operations, manage personnel records, and facilitate smooth day-to-day activities. Known for strong communication skills, exceptional attention to detail, and a proactive approach to problem-solving. With a background in both back-end administrative functions and front-line customer service, I am well-equipped to thrive in retail and service-oriented roles, providing high-quality support and enhancing customer experiences.

Results-driven financial professional prepared for demands of account management roles. Comprehensive experience in optimizing client portfolios and delivering customized financial strategies. Strong focus on collaborative teamwork and achieving significant results. Known for adaptability and reliability in dynamic environments.

• Successfully introduced new work processes in recruitment and crewing operations, improving overall efficiency.
• Managed 700 offshore crew members, resolving a wide range of issues independently.
• Promoted from an entry-level position to a specialized role requiring technical knowledge within just 3 months.
• Coordinated and successfully drew a large crowd for a charity event at SINDA.
• Awarded the Certificate of Employment Intermediaries (CEI) during tenure with recruitment firms.

• Certificate in Employment Intermediaries. Certified Human Resources Personnel, NTUC Income.
• Certificate 3 in Allied Health.
• WSQ Certificate in Community and Social Services.