THANALETCHUMY THANABALAN
Canberra,ACT
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at MICRON MEMORY. Excelled in multidisciplinary team collaboration and strategic planning, significantly improving service delivery. Skilled in quality improvement and critical thinking, adept at driving project success and achieving organizational goals.
Overview
4
4
years of professional experience
Work History
ADMIN ADMINISTRATIVE
MICRON MEMORY
BATU KAWAN, PENANG
09.2021 - Current
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
Supervisor in Training
MAXIS TELECOMMUNIATIONS
SIMPANG AMPAT, PENANG
08.2020 - 08.2021
- Managed inventory levels, reducing stock shortages and overages.
- Developed strategies to increase customer satisfaction, loyalty, and sales.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Used Point of Sale register system to complete transactions.
- Directed and supervised staff performance.
- Greeted customers upon entrance to store and offered assistance in locating items.
Education
Bachelor of Social Science - DEVELOPMENT, PLANNING AND MANAGEMENT
UNIVERSITY OF MALAYSIA SARAWAK
SARAWAK, MALAYSIA02-2022
Skills
- Quality improvement
- Multidisciplinary team collaboration
- Accreditation management
- Strategic planning
- Policy development
- Documentation and reporting
- Critical thinking
- Team supervision
- Risk management
Affiliations
- Always keeping an open mind which meant to be curious and open to feedback where it can help us to discover new skills.
- Learning to manage our mental stress. This skill can help me to avoid burnout and handle difficult situations.
- Continuous learning where I can stay curious and open to new knowledge.
- Community involvement will help me to get involved in your community.
Languages
English
Professional
Tamil
Professional
Malay
Professional
Timeline
ADMIN ADMINISTRATIVE
MICRON MEMORY
09.2021 - Current
Supervisor in Training
MAXIS TELECOMMUNIATIONS
08.2020 - 08.2021
Bachelor of Social Science - DEVELOPMENT, PLANNING AND MANAGEMENT
UNIVERSITY OF MALAYSIA SARAWAK
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