Restaurant Customer Service Representative
Thang Long Opera Restaurant
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Contributed to team success by consistently meeting or exceeding sales targets.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Supported fellow team members during busy periods by stepping in to assist when needed.
- Coordinated seamless communication between front-of-house and back-of-house teams for optimal workflow efficiency during peak hours.
- Provided menu recommendations based on customer preferences, resulting in upselling opportunities.
- Exemplified strong multitasking skills, managing multiple orders simultaneously without errors.