Thanh Dao
Brisbane,Australia
Summary
Dynamic professional with a strong background in IT support and network security, notably at Griffith University. Proven expertise in Cisco configuration and exceptional customer service skills. Recognized for enhancing student satisfaction and effectively resolving technical issues, demonstrating keen attention to detail and problem-solving abilities in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Receipt and Dispatch
Big W
Mt Ommaney, Australia
04.2023 - Current
- Received, checked, and processed incoming goods against delivery dockets and invoices.
- Identified and reported damaged, missing, or incorrect items to supervisors.
- Accurately recorded stock movements using inventory systems and manual records.
- Organised and stored goods efficiently to maintain stock control and accessibility.
- Picked, packed, and prepared orders for dispatch in line with customer requirements.
- Ensured correct labelling and documentation for outgoing shipments.
- Loaded and unloaded delivery vehicles safely using correct manual handling techniques.
- Maintained a clean, organised, and safe warehouse environment.
- Followed workplace health and safety procedures at all times.
- Communicated effectively with team members, drivers, and supervisors.
Professor Assistant (Network Security Courses)
Griffith University
Nathan, Australia
09.2022 - 11.2022
- Supervised and supported students with learning materials such as Cisco and SQL whilst in and outside of class.
- Assisting Professor with other admin duties as requested.
- Received an 8/10 average score from the student survey for overall student satisfaction.
IT support Representative
Ipocco
Brisbane, Australia
08.2019 - 10.2020
- Handling customer service complaints and queries online through web chat and email.
- Advising on company information and products.
- Assisting with the placement of orders, refunds and exchanges.
- Implemented Python and Java programming on the company website to help fix bugs.
- Executed Cisco and SQL programming to help mitigate company network security and database breaches.
Education
Bachelor of Information Technology - Network and Security
Griffith University
QLD07.2022
Diploma of Information Systems -
Griffith College
06.2018
Skills
- Cisco configuration
- SQL management
- Customer service
- Attention to detail
- Problem solving
- Network troubleshooting
- Effective communication
- Time management
- Team collaboration
References
- Joseph Mejia, Manager, Ipocco, 0423197813
- Dianne O Donnel, Manager, Big W, 0438009227
- Steele Pratten, Colleague, Big W, 0477124673
- Jaiman Roe, Team Leader, Big W, 0422176337
- Paul Sarkoli, Supervisor, Big W, 0430539742
Hobbies and Interests
- Playing Online Games
- Practising network security through hands-on labs and simulations
- Learning cybersecurity fundamentals, including firewalls, VPNs, and network monitoring
- Following cybersecurity news, threats, and vulnerability updates
- Building and securing small home or virtual networks
Qualifications And Skills
- Diploma of Information Systems, Griffith College, 02/16 - 06/18
- Bachelor of Information Technology, Network and Security, 02/19 - 07/22
Attributes
- Enthusiastic
- Commitment
- Motivated
- Energetic
- Logical
- Persistent
- Confident
- Excellent communicator
- Critical Thinker
Timeline
Receipt and Dispatch
Big W
04.2023 - Current
Professor Assistant (Network Security Courses)
Griffith University
09.2022 - 11.2022
IT support Representative
Ipocco
08.2019 - 10.2020
Bachelor of Information Technology - Network and Security
Griffith University
Diploma of Information Systems -
Griffith College