THANH LUU

Responsibilities

• Coordinated production schedules to ensure timely order fulfilment and meet customer expectations.
• Liaised with sales, suppliers, and internal teams to provide clear updates and resolve potential delays affecting customer orders.
• Monitored inventory levels using ERP systems to maintain stock accuracy and support seamless order processing.
• Managed procurement and raw material flow to align with production needs and prevent disruptions to customer deliveries.
• Tracked and addressed order discrepancies, ensuring minimal impact on customer service.
• Supported continuous improvement initiatives to enhance efficiency, reduce errors, and strengthen service delivery.

Achievements

• Enhanced customer satisfaction by ensuring accurate and timely order fulfilment.
• Improved interdepartmental communication, reducing delays and providing proactive updates to stakeholders.
• Resolved stock discrepancies quickly, maintaining reliability and trust in service delivery.
• Streamlined production reporting, enabling accurate tracking and improved transparency for customer orders.
• Implemented process improvements that increased efficiency and reduced errors, directly benefiting customers.

During this period, I managed personal responsibilities that strengthened key transferable skills highly relevant to customer service:

• Applied strong time management skills to balance multiple priorities effectively.
• Enhanced communication and emotional intelligence by practicing empathy, patience, and clarity in daily interactions.
• Sharpened problem-solving abilities by developing creative solutions to unexpected challenges.
• Gained experience in budgeting and financial planning, managing resources with accuracy and responsibility.
• Built resilience, adaptability, and organisational skills transferable to fast-paced customer service environments.

Responsibilities

• Delivered frontline customer support by managing inquiries, processing orders, and providing timely updates on deliveries.
• Monitored orders and inventory using ERP systems to ensure accuracy and efficiency.
• Liaised with drivers, warehouse staff, and clients to resolve delivery issues and discrepancies.
• Communicated clearly with stakeholders to ensure smooth workflows and customer satisfaction.

Achievements

• Improved customer satisfaction by resolving delivery issues quickly and effectively.
• Strengthened teamwork between warehouse and transport staff, ensuring consistent and reliable service.

Responsibilities

• Provided professional support to prospective students and families, addressing inquiries with empathy and accuracy.
• Planned and delivered recruitment events, presentations, and school visits to engage potential students.
• Created engaging content across websites, newsletters, and social media to communicate effectively with stakeholders.
• Managed the admissions process, ensuring compliance with policies while delivering excellent customer service to applicants.
• Collaborated with internal departments and external partners to align communication and service delivery.
  Achievements
• Successfully managed multiple projects simultaneously, increasing event efficiency and participant satisfaction.
• Strengthened the university's visibility and reputation through proactive communication and customer-focused service.

Responsibilities

• Served as a point of contact between suppliers, internal teams, and showrooms, ensuring seamless operations and service delivery.
• Coordinated procurement and logistics, ensuring timely supply of products to meet customer and business needs.
• Handled supplier communications, building strong relationships to support reliable service outcomes.
• Monitored inventory and reconciled accounts, resolving discrepancies to maintain accuracy and trust.
• Implemented operational frameworks that improved service efficiency across multiple locations.
  Achievements
• Delivered cost savings and improved service reliability through effective supplier negotiation.
• Built long-term supplier partnerships that enhanced collaboration and customer satisfaction.